- Reporting a repair
- Reporting communal repairs
- Emergency and out of hours repairs
- Repair priorities
- What we will repair
- Your responsibilities
- Concessionary repairs
- Annual gas service
- Damp and condensation
- Tenants Home Improvements
- Sheltered housing surgeries
- Lettable standard for new tenant
- Customer feedback
- Fix it videos
- Resident satisfaction
Annual gas service
As your landlord we have a legal responsibility to ensure that council owned domestic gas appliances are serviced regularly and checked annually to maintain safe operation and efficiency. We will make an appointment with you once a year to ensure that all gas appliances we have installed are working safely. We will also carry out a simple visual check to your own gas cookers and gas fires.
It is the condition of your tenancy that you allow us access to your home to carry out this work and we will contact you in advance to make this appointment. This service is free and will take up to an hour. If you need to contact us to change your appointment, please ring us on 020 8726 6101 and speak to the gas servicing team.
If we cannot gain access after repeated attempts, we may take action to force entry to your home to carry out the service. This is for the safety of you and your neighbours.
Why do gas appliances need servicing?
If gas appliances are not working properly you may be at risk from carbon monoxide (CO) poisoning. Carbon Monoxide kills but you can’t see it, taste it or smell it. It can be given off by appliances which burn gas, oil, coal or wood that are faulty, or if the room is not properly ventilated or the chimney/flue is blocked.
Symptoms of CO poisoning include headaches, dizziness, tiredness and feeling sick. If someone in your household suffers from these symptoms whilst they are at home, but feels fine elsewhere, they may be suffering from CO poisoning.
If you think you are suffering from CO poisoning, you should open the windows and get out into the fresh air immediately. If the symptoms are serious go straight to your doctor or a casualty department.
More information regarding CO can be found in the leaflet ‘Gas safety and carbon monoxide’