Tenancy and caretaking services
Due to coronavirus all:
- tenancy surgeries and tenancy-related home visits are cancelled with immediate effect until further notice
- caretakers are working to their existing schedules and timetables, but only on a priority basis
For example, if you live in a block where you receive caretaking once a week, there may be occasions where this service becomes fortnightly, or less – but we will try to only do this in extreme circumstances.
If you have an urgent query
You can call us on: 020 8726 6000, extension: 88121 – we're open Monday to Friday: 9am to 4pm
You may not receive an immediate call back and we ask that you wait 48 hours before re-calling to help us prioritise requests. If we cannot take your call or the line is engaged, please leave a message.
Alternatively, you can email the relevant operation manager in your area.