London Borough of Croydon


Croydon Adult Social Services User Panel (CASSUP)

The Croydon Adult Social Services User Panel (CASSUP) is a group of service users, carers of service users and Croydon residents who have a strong commitment to improving the way things are done. The panel meets six times a year and works in partnership with decision makers. They represent the views of the community to improve service delivery and access to social care services.

Update from the panel – March 2018

Members of the panel have been focussing on different work areas, attending forums and groups and feeding back to the group. The chair and vice chair of the panel have been looking into re-running the domiciliary care survey that CASSUP lead on a couple of years ago. Planning is taking place, with a view to carrying out the survey in the summer.

The panel are going to look at the service plan for adult social care for the coming year (2018-2019) to see how CASSUP can work with officers and have a say in the development of policies and procedures.

The last TAASC event, which took place in September 2017, was themed around Personal Independent Payments (PIP) and was well received by those who attended the event. Guest speakers included Kam Patel from the DWP and Kim Gadsby, welfare rights manager.

The next TAASC event will take place in June 2018 (date to be confirmed) and will be themed around social inclusion. Rachel Carse – Dementia Action Alliance and Social inclusion Co-ordinator will be speaking at the event. 

Join the CASSUP Network

If you have an interest in improving adult social services in Croydon but cannot commit the time to be a full panel member, you can join the CASSUP network. Network members can receive regular newsletters, take part in surveys, or have the chance to join discussion groups.

To download the registration form click on the CASSUP network form below.

Could you be a panel member?

  • Are you someone who likes to do something about problems yourself?
  • Do you enjoy exploring what happens behind the scene?
  • Do you have at least three hours a month to spare?

If you have answered yes to these questions, you could be just the person we’re looking for to join the panel.

Please read the role description and constitution below for more details about the role of panel members and what we do. If you would like to apply please complete and return the interactive self assessment form, below.

Please note this role is not suitable for students or professionals wishing to develop social work skills because there is no case work involved.

The panel are not however able to discuss individual circumstances.  If you have a query about access to services, or about a service you are receiving, please call 020 8726 6500 or email


CASSUP - Croydon Adult Social Services User Panel

020 8726 6100
Address Line:

Resident involvement & scrutiny team

Floor 3, Zone A

Bernard Weatherill House

8 Mint Walk



Adult Social Care

020 8726 6500
020 8760 5797
Address Line:

Bernard Weatherill House

8 Mint Walk




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