- Service updates
- If you received a letter from the NHS
- COVID-19 Coronavirus
- Getting help with your council tax
- Keeping our community safe
- Support for hardship or difficulties
- Business support and advice
- Volunteering and community groups
- Rubbish and recycling collection services
- School closures and places
- Health and wellbeing advice
If you're experiencing hardship or difficulties
We have collected together a range of services and schemes that will help you get the support you need during this difficult time.
Register on GOV.UK for support
If you've been identified as high risk and have received a letter from the NHS you will need to register for support to get essential food deliveries and medical supplies.
Register on GOV.UK or call 0800 0288327
You will then be offered support such as essential food deliveries.
Contact our dedicated helpline if you're high risk and need urgent support
We have a dedicated helpline for vulnerable residents: Phone: 020 8604 7787 - Monday-Friday, 9am-4pm
Our phone lines are very busy now. If you are having trouble getting through please complete this form
If you don't currently have your prescriptions collected or delivered
You can arrange this by:
- asking someone who can pick up your prescription from the local pharmacy
- contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you. You can check your local pharmacy here
- arranging for collection or delivery of hospital specialist medication please contact your hospital care team
Help with benefit advice, form filling and benefit appeals
You can contact the Welfare Rights team:
- email WelfareRightsTeam@croydon.gov.uk – email is our preferred method of contact at this time
- phone 0800 731 5920 – operating from Monday to Friday, 9am to 4pm
Assessments will be on the phone, rather than face to face or home visits. Referrals can still be made for residents who need help filling out their form.
If your earnings have changed due to COVID-19
If you have a current claim for Housing Benefit or Council Tax Support and have seen a change in your earnings due to Covid-19, let us know so we can update your claim.
If you do not have a current claim for benefits – check how to make a claim for Housing Benefit and Council Tax Support to see what you can claim and how to do it.
If you need help paying your council tax
We’ve introduced two schemes to help people pay their council tax during this difficult time. For information on how to apply, visit get help with your council tax.
If you need help paying your rent
If you need help paying your rent, most people will now need to make a claim for Universal Credit for housing costs.
Some people can still claim help with their rent by claiming housing benefit:
- anyone who is of pension age
- anyone living in temporary accommodation they have been placed in by the council
- those who live in specified accommodation
To find out more about if you may be entitled to still claim housing benefit, visit this page on how to claim.
If your income has changed and you need to make a claim for benefit to help with your living costs you can make a claim for Universal Credit.
If you need help with money advice and debts
You can contact the Money Advice Service.
The best way to contact us is by email: email@example.com.
You can also call these numbers from Monday to Friday, 9am to 4pm:
- Mark on 07742 405 363
- Stephen on 07740 545 236
Other useful money advice guidance
You should check with your energy provider what provision they have in place in regards to your energy bill. You can find useful information on how energy firms are helping customers who are unable to top up due to the virus.
You can also check:
- the government's measures with energy industry to support vulnerable people through COVID-19
- Office of Gas and Electricity Markets (OFGEM) information on the impact of COVID-19 on your energy supply
- Money and Pension Advice Service advice on budgeting and managing your money in an emergency
- Money and Pension Advice Service advice on what support you're entitled to
Discretionary Housing Payments (DHP)
Discretionary Housing Payments may be available to top up housing-related benefit for a limited time to cover housing costs such as rent.
You may be able to claim a discretionary reduction in council tax. Check if you qualify for DHP.
The council runs three food stops with community partners in Fieldway, Selsdon and Thornton Heath.
If you're eligible, you can get £20 worth of fresh food and other groceries for £3.50 per week.
For more information, email firstname.lastname@example.org.
You may be eligible for food vouchers for Tesco, Sainsbury's Morrison's and Asda. Contact the Discretionary Support Team:
- email email@example.com
- call 020 8604 7226 from 9am to 4pm, Monday to Friday
Milk formula deliveries
If you can't get to the shops, these companies sell formula milk for babies online. There may be a charge for delivery:
Paying for gas and electricity
The government has launched an emergency package with energy suppliers to ensure you don’t face any additional hardships in heating or lighting your home during the coronavirus outbreak.
If you think you cannot afford to pay for extra gas or electricity used because you are having to self-isolate at home, support will be available through your energy supplier. Your supplier must take into account how much you can afford, and will explain your options. No credit meters will be disconnected during the outbreak.
Customers with prepayment meters who are self-isolating or unable to leave their home to top up their meter should contact their supplier immediately to discuss options. These may include:
- someone being sent to top up your prepayment card or token/key
- having funds added to your meter credit
- having a preloaded gas or electricity card sent to you in the post
Emergency living expenses for gas and/or electric by key card
We are able to support residents who pay their gas and electricity via a key card.
We will need your mobile number, or alternatively a trusted friend, family or neighbour mobile number. Then you can go to your local newsagents who display the pay point sign to top up.
Financial resources to support vulnerable residents
We are expecting additional financial resources to support vulnerable residents from the government. We will provide further information as soon as it is available.
Helping the homeless
The council’s Gateway service helps residents avoid homelessness and boost their financial independence, with support ranging from one-to-one debt advice and maximising their benefits to skills training.
If you are a resident needing support from Gateway staff, or you are a community organisation wanting to refer a member of the public for help, email firstname.lastname@example.org – please include a mobile number so an adviser can call you back.
Children and young people with special educational needs and disability (SEND)
If you are self-isolating or diagnosed with coronavirus and you have concerns about care for your child or young person with SEND while you're unwell, contact the Children With Disabilities duty teams. The phone lines are answered between 9am and 5pm, Monday to Friday.
- for children and young people aged 0 to 18: phone 020 8726 6100 extension 61974, or email CWDduty@croydon.gov.uk
- for young people and adults aged 18 to 25: phone 020 8604 7577, or email TransitionDutyInbox@croydon.gov.uk
A list of other organisations which may be able to support children and young people with SEND is on the Local Offer website.
If you need help getting a blue badge, taxi cards and Freedom Passes
We currently have a 12 week processing time for new blue badges applications – please avoid chasing before the 12 week deadline.
If you need a freedom pass or taxi card paper application, please email the Travel Service and we will post one to you.
For help with blue badges, taxi cards and freedom passes, contact Travel Service:
- email email@example.com – email is our preferred method of contact at this time
- phone 020 8726 7100 – Monday to Friday, 9am to 4pm
Jobs and training
If you've recently lost your job or you are looking to upskill or change career, find out about a range of job and training opportunities across the borough.