London Borough of Croydon

Coronavirus (COVID-19): Please see Coronavirus service updates for the latest information about affected council services

Council service updates

We will update this page with any changes to our services. Some services may need to change the way they run at short notice, but we will do our best to keep you informed. You can also subscribe to Your Croydon newsletter to receive service updates.

Closure of council buildings

We are focussing on critical services to continue to help our most vulnerable residents. Please use our email and online services where you can and only use our phone lines for emergencies.

The majority of our face-to-face services are now closed, including:

  • Access Croydon
  • council offices in Bernard Weatherill House
  • corporate reception
  • social care and family support services

For very urgent issues call 020 8726 6000 or send us a message.

Job Centre at the council offices

If you're a benefits claimants you will not have to attend JobCentre appointments while the coronavirus crisis is ongoing. 

Credit Union at the council offices

You can:

Active Lives Hubs (for adults with disabilities)

Following government guidance, a decision has been made to suspend our Active Lives Hubs until further notice. This includes:
    

  • Cherry Hub
  • Whitehorse Hub
  • Beulah Centre
  • Peter Sylvester Centre
  • New Addington Hub - Addington Heights Day Centre 

We will contact the people who use the hubs to talk about any support needed while they are closed.

If you have any concerns contact 020 8726 6500.

Adult social care

If you have a medical condition that makes you extremely vulnerable to coronavirus, you can get support from the government such as food deliveries. Register on GOV.UK

Appointments with adult social care staff are now happening on the telephone.

If you had an appointment and haven’t heard from your social worker, call 020 8726 6000.

If you are concerned about a vulnerable adult, you can report it online or call 020 8726 6500. If the person is in immediate danger call 999.

Bins, recycling and waste

Read updates to our waste services

Building control enquiries

All building control enquiries should be emailed to building.control@croydon.gov.uk. Please include your contact details so a member of our team can respond as soon as they can.

For more on how this impacts site inspections, requests and reporting dangerous structures, visit building control enquiries during COVID-19.

CALAT

CALAT classes have stopped until further notice. Check the CALAT website for updates.

CALAT will work to provide course content online for existing learners and tutors will contact you directly to let you know how you can access the materials. Information about summer term classes will depend on government advice around COVID-19 and will be available as soon as possible.

Care homes and carers

There are no changes.

We are working with our partners, including care homes and carers, to make sure they have the most up-to-date information and that they keep us informed of any changes.

Carers Information Service

The Carers Support Centre is closed but the Carers Information Service is operating remotely. Carers can access support by these phone or email options:

Cemeteries, crematoriums and funerals

Please wait until after the lockdown period is over to visit the cemeteries or crematorium. 

Funerals must only be attended by immediate family, up to 10 people. Read more information on updates to funerals and cemeteries.

Cherry Garden Centre 

The Cherry Garden Centre will be closed to the public until further notice. Thank you for your continued support and custom, we look forward to seeing you all again soon.

Children and young people 

If you are concerned about a child at risk call 020 8255 2888 or out of hours 020 8726 6400.

If the child is in immediate danger call 999.

Professionals can contact the SPOC for advice, provided the case is not allocated to another social worker and the child lives in the Croydon area. 

Due to the current situation with COVID 19, the consultation line number is unavailable until further notice. If you would like advice or support on making a referral, please contact us via childreferrals@croydon.gov.uk, providing your contact details and a brief summary of your query and a social worker will contact you.

Council tax

If you are struggling to meet your instalment for council tax payment due to COVID-19, you can request your instalments to start June 2020. The final instalment will then be taken in March 2021.

Apply for a deferred payment

Council tenants and caretaking services

Due to coronavirus all:

  • tenancy surgeries and tenancy-related home visits are cancelled with immediate effect until further notice
  • caretakers are working to their existing schedules and timetables, but only on a priority basis

You can still contact your area operation manager, if you have an urgent query.

Repairs to council homes

The repair team will only be making emergency repairs during this time.

All other repairs work, apart from gas servicing, will stop for the foreseeable future, including any work that may already have an appointment date.  

Repairs relating to water supply or electrical issues will only be attended if they are an emergency.

Dementia services

Our dementia day services will be closed until further notice. This includes Langley Oaks specialist day centre, Marsh & Willow day services and Heavers Resource Centre.

We will be contacting those who use the services to talk through any support needed while they are closed.

If you have any concerns contact 020 8726 6500.

Domestic abuse support

For domestic abuse support the Family Justice Centre (FJC) remains open for appointments and walk-ins.

Telephone appointments are also available by contacting: 020 8688 0100.

Extra care housing

We are limiting the number of people visiting our extra care housing facilities, which provide care and support to adults 24 hours a day.

We are also asking all residents to self-isolate, and will be moving more of our dedicated and fully trained staff into our schemes to support the current staff.

If you have any immediate concerns about anyone living in one of the schemes, please contact the manager of the scheme.

Healthy Homes

Home visits are suspended. New applications are still welcome.

Highways and streets

We have restricted public highways work to urgent work only. 

Pothole repairs and defects

Repairs will only be undertaken where essential to the safety of road users. The more important the route and the higher the traffic volume, the higher the priority for repair.

Roads surfacing operations

Road resurfacing work has been suspended at this time. 

Drainage and flood management

Drainage and flooding work will be responded to on an emergency basis only, and drainage teams will not enter properties.

Dropped kerbs and crossovers

All vehicle crossover applications are on hold and will not be processed until further notice.

In the event of an emergency

Call 020 8726 7100.  

You can also email HighwaysMaintenance@croydon.gov.uk – this inbox and reports are monitored daily. You may not receive an immediate response so please only use for non-emergency issues.

Please report non-emergency defects or reports through the Don’t Mess With Croydon app. These reports are being monitored daily and you will receive a response in due course.

Housing and homelessness

We are suspending all face-to-face interviews with the Homeless and Housing Needs Service during the coronavirus outbreak. Please do not come into Access Croydon, as you will not be seen. Your appointment will be by phone. We will attempt to call you at your chosen appointment time, but cannot guarantee this.  

If your situation changes or you require urgent help or support, call 020 8726 6000.

Read more about being at risk of homelessness.

Libraries

Libraries are closed until further notice. See our libraries update for more information.

All books currently on loan will be automatically extended to 30 April 2020 to avoid generating fines for late return. Library cards will not expire during the period of closure.

You can use your Croydon library card to access books, magazines and films online. Anyone without a library card can apply online and get instant access to the library services

Live Well Croydon health hubs

All Live Well Croydon health hubs are closed until further notice. You can still speak to a Live Well adviser with any queries about improving your health and wellbeing. You can call us free on 0800 018 857 and also visit the JustBe Croydon website for health advice and support.

Museum of Croydon

The museum is closed until further notice. See the Museum of Croydon page for more information on accessing the archive.

Parking permits

We are suspending issuing all permits. Drivers do not need to display a resident or visitor permit or pay-and-display ticket to use parking bays in Croydon. 

Safety restrictions including double yellow lines, disabled bays, parking on footways, blocking dropped kerbs, parking in bus stops and bus lanes, yellow box junctions, no right or left turn restrictions and one way streets will still be enforced.

Parking for health and social care workers

Health and social care workers can park for free in any council-run on street or off street bays. They should contact their employer who will be able to apply for dispensation on their behalf.

Parks, green spaces and recreational areas

Croydon’s parks and green spaces remain open to the public. Visitors are prohibited from using outdoor gyms, sports courts and playgrounds. Measures have been put in place to restrict access to these facilities as well as some car parks. Please follow the government advice by only visiting your local greenspaces and not travelling unnecessarily.

Read more on parks and green spaces.

Planning applications

There will be no duty officer appointments for planning application reviews from 30 March. Any pre-booked appointments before 30 March will go ahead as planned.

Register Office

All non-essential face to face registration and ceremonial services have been suspended until further notice. We will rebook as soon as possible. 

Death registrations 

Registration of deaths is only done by telephone. Please continue to make your appointment online but note you will not have to attend in person to register the death or receive the paperwork necessary to conduct the funeral.

Reporting noise complaints

The pollution team is not responding to complaints that requires officers to attend residential homes.

Schools 

Croydon schools are currently closed to most children.

Children can still go to school if they are vulnerable or have at least one parent who is a key worker. Information on who counts as a key worker is on GOV.UK.

Together we are developing a package of support to ensure those children and families who need to can still access food and other essential help and services during the school day. 

To minimise disruption to our young people’s education, school staff have been working to ensure that pupils can continue to access the school curriculum from home, through a broad range of resources. Contact your school for more details.  

Government information for parents and carers

The government has information for parents and carers of children at registered childcare providers (including nurseries and childminders), primary and secondary schools and further education colleges.

This is for both state-funded and independent schools. For more information visit www.gov.uk/government/publications/closure-of-educational-settings-information-for-parents-and-carers

Special educational needs and disability (SEND)

If you are self-isolating or diagnosed with coronavirus and you have concerns about care for your child or young person with SEND while you're unwell, contact the Children With Disabilities duty teams.

For children and young people aged 0 to 18

020 8726 6100 (extension 61974)
CWDduty@croydon.gov.uk

For young people and adults aged 18 to 25

020 8604 7577
TransitionDutyInbox@croydon.gov.uk

The phone lines are answered between 9am and 5pm, Monday to Friday.

Turnaround Centre

The centre is closed until further notice. For support and advice for 14 to 21-year-olds and their families on crime, antisocial behaviour and homelessness, call 020 8760 5530.

Walking for Health

We have stopped all Walking for Health activities to help prevent the spread of coronavirus/COVID-19. This includes group walks, social activities and other meetings. All these activities have stopped until at least 31 May.