London Borough of Croydon

Emotional wellbeing and mental health support for children and young people 


For information on services as of 10 June 2020, please see these letters to referrers: SLAM service update and Croydon service update

Emotional wellbeing and mental health (EWMH) services, provide support for children and young people (up to the age of 18), living in Croydon. 

Previously, child and adolescent mental health services (CAMHS), was the main name known and used in Croydon. CAMHS is now a part of emotional wellbeing and mental health (EWMH) services. 

How EWMH referrals will be managed

Referrals for children and young people with emotional wellbeing and mental health difficulties, will be managed through Croydon's single point of contact (SPOC). 

To help children and young people access the service that meets their needs, at the right time, CAMHS practitioners, alongside other multi-agency professionals, will receive and manage all new EWMH referrals. They will do this for all the emotional wellbeing and mental health services including:

  • Off the Record (OtR) 
  • Croydon Drop In (CDI)
  • Children's Wellbeing Practitioners Programme

EWMH referrals can be made by a wide range of agencies and professionals. For example; GPs, children's social care (CSC), schools, health providers and voluntary sector organisations. 

Getting consent

Before making a referral for EWMH support, you must get consent from the parent, carer or young person (if they're over 16). The only exception is if there’s an immediate risk of significant harm to a child or young person.

In some cases, it may be necessary to direct the child or young person to a different service which best meets their needs. For example; NHS mental health services, voluntary sector counselling, early help and other signposting services. 

Make a referral 

To report concerns, about the emotional wellbeing and mental health of a child or young person, you'll need to make an online referral. Only online referrals will be accepted.

The child or young person needs to be living in Croydon, and registered with a Croydon GP. 

All referrals must be made with the consent of the parent, carer or young person (if they're over 16). 

Make an online EWMH referral


Currently, EWMH self-referrals are not accepted from children, young people and families. 

But Off the Record and Croydon Drop In services do accept self-referrals. Their contact details are below. 

Off the Record
020 8251 0251 

Croydon Drop In
020 8680 0404 

More information and referral help

Download information about EWMH services. It includes help with what makes a good referral.

Croydon's Local Transformation Plan 2019/20 (EWMH)

Croydon's Local Transformation Plan directs our journey of transforming mental health and emotional wellbeing services, for children and young people in Croydon. It's refreshed annually, and produced in partnership with the Croydon Clinical Commissioning Group (CCG), Croydon Council, providers and NHS England. 


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