London Borough of Croydon

If the child is in immediate danger, call 999.

Make a referral

If you're a professional who is worried about a child or a young person, or you think a child or their family may need additional support, you should make a referral to our Single Point of Contact (SPOC) team.

If you're a family member or member of the public, you will need to call a different number to contact our SPOC team.

Before making a referral 

Before deciding whether to make a referral, you should consider the following:

Discuss your concern with your safeguarding lead

They may be able to advise you what to do next.

Consider what level of intervention is needed

We know that it is sometimes difficult to decide the appropriate point of intervention. To help you to determine levels of need when making your own assessment, refer to the early help and staged model of intervention descriptors. These can be found on:

Consider if early help is appropriate

Practitioners are expected to work together to meet the child or young person's additional needs and they may engage with other services to do so. Refer to the list of universal support services in the community for additional support information

Getting consent

It is important to get consent from the parents or carer to make a referral, otherwise the SPOC may be limited in what checks they can undertake. You will be asked on the referral form to confirm that this has been done, but it may not be possible to progress referrals without consent.

There may be some cases where there is a good reason not to get consent, such as a child protection enquiry or public protection matter. In all other cases, you should discuss intended referrals about children with adults who hold parental responsibility for them before you make the referral.

Urgent referrals

If you have concerns about a child and think the matter needs same-day intervention from a social worker, you must call the SPOC team immediately.

Phone: 0208 255 2888 
Monday to Friday, 9am to 5pm

Within 3 hours of the call, you must complete the multi-agency referral form and email it to childreferrals@croydon.gov.uk

We will notify you in writing about the outcome of your referral.

Out of hours contact for urgent concerns

If you need a immediate response at night or on a weekend, please contact the Emergency Duty Team. You'll be put through to an operator who will take basic information and then pass this on to a social worker to contact you. 

Phone: 0208 726 6400
Monday to Friday, 5pm to 9am
Weekends and bank holidays, 24 hours

Non-urgent referrals

For all other referrals, please complete the online referral form or download the referral form and send it to childreferrals@croydon.gov.uk

Unless the child is at immediate risk, you must get consent from the parent or family member before you make the referral. If you don't, we won't be able to accept the referral.

If your referral is submitted out of office hours

Your referral will be picked up the next working day. Out of hours includes: 8:30am to 5pm Monday to Friday, but doesn't include public holidays.

For children outside of the Croydon area

All notifications of looked after children placed in Croydon should be sent to: OLANotifications@croydon.gov.uk

Professional advice

Due to the current situation with COVID 19, the consultation line number is unavailable until further notice. If you would like advice or support on making a referral, please contact us via childreferrals@croydon.gov.uk, providing your contact details and a brief summary of your query and a social worker will contact you

If you're unsure whether or not to make a referral, or would like some advice, you can contact our SPOC consultation line.

Before you contact, make sure:

  • the case isn't already allocated to another social work and,
  • the child lives in Croydon

If you need to speak to a social worker for the SPOC Consultation Service, email: childreferrals@croydon.gov.uk

If the concern relates to the child's emotional wellbeing and mental health

You will need to make an online referral to our Emotional Wellbeing and Mental Health (EWMH) team.

For more information on the service and the process of making a referral, visit our EWMH page.