London Borough of Croydon

The Corporate Debt Recovery Service (CDRST) is responsible for the collection and recovery of moneys owed to the Council for the provision of Careline and other types of Sundry services. For more information on other types of sundry services visit the sundry debt invoices page.

Paying an invoice

Careline invoices are payable immediately on the receipt of the invoice. Details of how and where to pay are printed on the reverse of every invoice under “How can I pay? and are also detailed below:

Call 0345 606 6683

Available 24 hours a day, select option 5 for Sundry Debt payments. You will need your customer and invoice number located on the top right hand side of your invoice for reference.

Internet Via credit or debit card,

Select the “Pay for it” option on the front page and scroll through the A-Z of options to ‘General Invoice’ on the list of options. Select ‘General Invoice’ from the list of payment types. Please enter your customer and invoice numbers in the provided boxes.

Disputed invoices

If you think an invoice is incorrect or you are not sure why it has been sent to you, please contact us immediately. You may need to put your dispute in writing.

We will help with your enquiry but we may refer your query to the issuing department to make further checks. It is important you speak to us immediately so we can ensure that your dispute is resolved as soon as possible and to stop us taking possible legal action. Contact us on;

Tel: 020 8667 8460

Corporate Debt Recovery Service
London Borough of Croydon
Floor 5, Zone C
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA

What can happen if you don't pay an invoice?

  • We will refer the outstanding sum to external Debt Collecting Agency for further action
  • We will instruct legal services where appropriate to take you to Court to recover the debt. You will be liable for further costs

If you are experiencing financial difficulty and you are unable to make payment in full, you should contact the Corporate Debt Recovery Service immediately before the matter escalates. We would be happy to sign-post you to other organisations that offer help and debt advice.