London Borough of Croydon


There is a modest charge to cover the cost of monitoring, responding to calls for help, maintaining the system, and rental. An initial installation charge to cover the visit to your home and administration costs will apply.

The current weekly or quarterly costs are shown below:

Options Weekly charge Quarterly charge

Telephone monitoring and response

£6.57 £85.41
Telephone monitoring and response (if in receipt of Pension Credit or Income Support) £3.64 £47.32

One off installation charge (for new installations only)

N/A £50.00
Additional pendant 86p £11.18


Package Weekly charge

Safe@Home package


Telecare 1 package


Telecare 2 package


Telecare 3 package


Please note that the above charges are exempt from VAT.

Some demonstrations are only available by appointment, please phone first, to avoid disappointment.

However, if you would like to see and try these and many more independent living solutions, please visit the Access Ability Centre. The Access Ability Centre is open to the public on Mondays and Tuesdays from 10am to 3pm.

For further information and to arrange a demonstration, without obligation, please contact the Croydon CarelinePlus response team.

How do I join or get more information?

However, if you already receive adult social care services or wish to be assessed for services you may be able to receive help towards these costs. Please contact social services for adults to arrange an assessment.


Croydon CarelinePlus response team

020 8654 7166

Croydon Equipment Solutions

020 8664 8860
Address Line:

28 Boulogne Road,



Social services for adults

020 8726 6500
020 8760 5797
Address Line:

Bernard Weatherill House

8 Mint Walk