London Borough of Croydon

Update - September 2015

Croydon CCG and Croydon Council have been progressing well with the outcomes based commissioning programme. This aims to transform the way services for older people are commissioned so the focus is more on people getting a positive outcome for their health and social care rather than paying for individual processes and procedures.

This new system encourages better personal experiences for people using the services and achieving results that matter to them like staying healthy, being able to stay in their own homes or having staff treating them that understand their health and social care needs thoroughly. Therefore, the next stage of public engagement is crucial if we are to deliver services that meet the needs of people over the age of 65 in Croydon.

We are asking for people to give us their views at a series of focus groups targeting three specific areas:

  • long term conditions
  • carers of older people
  • the next generation: people aged 50 to 64

Please encourage your patients to join one of these focus groups or share this information with your practice participation groups. To find out more or register a place people can contact Ferne Haxby on

We can also come out to meet groups of interested patients or families. We have already met with patient participation groups, carer support groups, lunch clubs and day centres, so please get in touch to find out more.

You can read about the programme on Croydon CCG website here:

Tell us what you think

Please take a couple of minutes to fill in this survey and tell us what you think about older people's services​:​

If you have any queries please contact Ferne Haxby at or by calling 07768 428 328​​.

Improving health and social care for over 65s

Helping older people live long, healthy, and independent lives is the key aim of a joint programme by Croydon Clinical Commissioning Group and Croydon Council which will transform the way both organisations buy health and social care services for over 65s.

The new programme, outcomes based commissioning, is an exciting and innovative approach that incentivises health and social care providers to achieve a set of outcomes and experiences that are important to local people.

This new approach can significantly improve the health and wellbeing of over 65s and help to join up health and social care services. People have already told us that what matters most is:

  • staying healthy, active and independent for as long as possible
  • getting access to the best quality care so people can live how they choose
  • having support from professionals with specialist knowledge to understand how health and social care affects individuals
  • getting more care and support tailored to individuals’ needs
  • being supported to manage long term conditions.

Croydon CCG and Croydon Council intend to jointly commission a 10-year 'outcomes based commissioning' contract for all services for over 65s from an alliance of health and social care providers. This alliance will be expected to work with other organisations to deliver health and social care services for local people.

The following five organisations have been selected to form this new alliance following a robust selection process overseen by commissioners:

  • Age UK Croydon
  • Croydon Council Adult Social Care
  • Croydon GPs Group (this is all the GP practices in the borough)
  • Croydon Health Services NHS Trust
  • South London & Maudsley NHS Foundation Trust

The initial exploratory phases of the project have involved providers, local clinicians, carers, and over 400 local residents. The third and final implementation phase is now underway and is expected to take around a year to complete. We will continue to closely involve patients, the public, and carers in all aspects of this work.

For more information or to get involved with this programme then please contact Andrew Hobson by emailing


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