London Borough of Croydon

If you need information or advice, please have a look at the organisations listed below and contact the one you think can best address your query. 

If you require urgent care/support or if you have a safeguarding concern, please complete the online referral form at the bottom of this page instead.


What do they do?

How to contact them

On line Directory of Services

This is an Information site providing free information on a range of issues including social care, activities, welfare benefits, debt, housing, and employment.


Advice Services Croydon

The Advice Services Croydon Helpline is a service provide by Age UK Croydon offering access to a range of information, advice, advocacy and support services for people living in Croydon. These services are available to all adults with care and support needs living in the London Borough of Croydon, irrespective of their condition, age or disability.



Helpline 020 8686 0066 10-4pm Monday to Friday 

Please visit the Advice Diary for details of information and advice sessions available from Advice Services Croydon. (Note that some sessions are by appointment only).


Carers Support Centre

The Carers Support Centre is a drop-in centre for carers where a friendly, dedicated team is on hand to offer advice for those caring for a child or adult with an illness, disability or frailty.  The Carers centre also carries out carers assessments.       


The Centre is based at 24 George Street Croydon CR0 1PB.  The number is 020 8649 9339, option 1, and the Centre operates from 10-4pm Monday to Friday. 

Croydon Citizens Advice Bureau (CAB)

Citizens Advice Croydon provides free, confidential, independent and impartial advice and information on a wide range of issues, including debts, welfare benefits, housing, employment, consumer rights and relationships.


Telephone Advice 0208 684 2236 Monday - Friday 2-3.30 pm


New Addington Drop - in for advice Mondays & Fridays 10-1pm

South Norwood Drop - in for advice Tuesdays, Wednesdays & Thursdays 10-1pm




Mind in Croydon is working to promote good mental health.  It seeks to empower people to lead a full life as part of their local community.


The Information line number is 020 8668 2210 and is open from Monday to Friday from 9-5pm.


Further details about each service is included under the services tab on our website





Croydon Council has teamed up with national charity Age UK to provide information on 800 organisations and over 2,000 health, care and support services across the borough for the Careplace website.


If your query is about how to obtain a Freedom Pass, please follow the links below: (for the London-wide website, owned by London Council)  (for applicants of pensionable age) (for disabled applicants under pensionable age)

The online referral form can be found here:  Adult care referrals