Who to Contact
Alternative travel team – includes assessing eligibility for travel assistance, personalised travel plans and independent travel training.
Travel training team: 020 8604 7578
Monica Clarke: Senior Independent travel training co-ordinator
07436 031950 or 0208 726 6000 ext 13603
Personalised Travel Planners
Karen Mullins: - 020 8604 7551 if your surname begins with A-K Karen will assess entitlement to travel assistance and develop a personalised travel plan with you if eligible for travel assistance.
Koreen Sinclair: - 020 86047412 if your surname begins with L-Z Koreen will assess entitlement to travel assistance and develop a personalised travel plan with you if eligible for travel assistance.
Jackie Wright – Travel Assistance Commissioner and manager of Alternative Travel Team: 020 8760 5454
Passenger Transport Team: For queries relating to day to day transport arrangements please contact:
020 8686 2215
Please be aware that whilst the service is running between the hours of 07:00am and 10.00am and 14:00pm to 17:00pm there may be difficulty getting through to the team due to the volume of calls received.
Out of hours emergency contact:
In cases of out of hours emergencies please contact: 0208 726 6000