London Borough of Croydon

Digital strategy venn diagram

Strategy overview

Digital is not about technology, it’s about changing the way people live, connect and work.

This strategy, therefore, is about how we will deliver theservices and infrastructure our residents need in order to thrive and live happy, healthy lives in Croydon, now and for years to come. It’s about how we as a council can achieve more, with less, to serve our residents better and tailor how we deliver services to meet differing needs in our localities.

It’s about creating a modern, sustainable town and borough that is a great place to live, work, play and do business, and about making sure we remain resilient and competitive in a rapidly changing world. 

As a consequence of delivering this strategy:

  • Croydon residents will have a radically better experience when accessing the council’s services and information, with an easy-to-use website that works on any device, digital services so good and convenient that people prefer to use them when they can, and digital communications which inform and consult them on the issues they care about
  • Croydon residents will also have access to an enhanced digital skills offer, helping them build their confidence in areas from basic computer literacy through to the professional skills they need to access the jobs of the future
  • Croydon residents, visitors, students and businesses will enjoy faster broadband connectivity and a digitally enhanced public realm, through initiatives including public WiFi, digital wayfinding information, apps that bring the community together, and smart technology solutions that help reduce energy consumption, lower emissions, improve public safety and help make Croydon a more attractive place to be
  • Croydon will have a thriving digital business sector, with start-ups, scale-ups and established businesses creating growth and prosperity, working together as a cooperative ecosystem, and helping to change perceptions of Croydon as we become more widely recognised a leading destination for tech
  • Croydon council staff will have access to continuously improving technology and have the skills and confidence to use it well, helping them deliver great services to residents as efficiently as possible and freeing up more of their time for frontline services
  • Partner organisations will be able to work with the council and with each other more effectively, supported by digital collaboration tools and more open communications, and making use of shared data and digital platforms to enable a more joined-up, system-wide approach to delivering positive change in Croydon

“A truly digital council will be more connected and integrated, using digital to reimagine service delivery that is usercentric and meets users’ needs - with
citizens, communities and businesses reaping the benefits.”

Council of the Future: A digital guide for councillors - Tech UK 2018.

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