London Borough of Croydon

Key statistics

A large internal technology estate

  • 4,175 staff provided with laptops, Office 365, networks, mobile and fixed telephony 
  • 120+ line of business applications powering the council’s activities from council tax collection to social care casework, needing maintenance, support, frequent upgrades and regular replacement
  • 3,100 tech support requests raised by council employees per month
  • 180+ TB of data in the cloud, our business intelligence data lake and on-premises data centre
  • 35+ business intelligence dashboards for monitoring performance and informing policy decisions, with more in the pipeline

High and growing demand for online services

  • 384,837 residents (2nd highest in London) growing by 14% to approx 445,000 by 2031. 51.7% BAME and over 100 languages spoken. Highest population of under 18s in London.
  • 180,000 registered accounts for accessing the council’s 100+ online services. Around 30% of contact with residents currently happens via online self-service 
  • 140,000 visitors to the council website every month, 55% via mobile or tablet devices. On average a person visits the site 3.5 times a year.
  • 3,600 downloads of the Don’t Mess With Croydon mobile app, used 900 times each month to report problems with waste and other issues

Strong foundations for a digital borough:

  • 2,045 technology businesses in the borough employing 7,725 people - a growth of 41% between 2013 and 2018
  • 2.8 million square feet of new Grade A office space under development  
  • 98.5% of postcodes can receive broadband speeds of at least 30 MBPS
  • 85% of people in the borough are more likely than the national average to use the internet at least once a week (Source: ACORN)
  • Ideal conditions for GovTech, Smart City and Urbantech innovation: 45 public sector organisations, a complex and compact town centre, London’s growth borough with £5.25bn regeneration programme