If Test and Trace need to contact you

If the NHS Test and Trace service needs to contact you:

  • Text messages will come from 'NHStracing' and calls will come from 0300 0135000.
  • Children under 18 will be contacted by phone and asked for their parent or guardian’s permission to continue the call.

You will be asked to sign in to the NHS Test and Trace contact tracing website.

Croydon Test and Trace

If the NHS Test and Trace team have been unable to contact you within 24 hours, your case will be passed to the local Croydon Council Tracing team who will attempt to contact you. The Council will contact you by phone, text message or email and it is important that you reply to these messages or calls.

Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call.

If we fail to contact you via text or phone within 24 hours, a letter will be sent to your residence.

The Council or NHS Test and Trace service will ask about:

  • Your name, date of birth and postcode
  • If you live with other people
  • Any places you've been recently, such as a workplace or school
  • Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)

The Council or NHS Test and Trace service will not ask about:

  • Bank details or payments.
  • Details of any other accounts, such as social media.
  • Setting up a password or PIN number over the phone.
  • Calling a premium rate number, such as those starting 09 or 087.

All information you provide to the NHS or the Council is confidential. No one who is contacted as a result of your positive test will be told your identity.

Anyone you’ve been in close contact with will be told to stay at home (self-isolate) for 10 days. This is because it can take up to 10 days for Covid-19 symptoms to appear.

For further information, please see the Council’s local contact tracing privacy notice.