We have collected together a range of services and schemes that will help you get the support you need during this difficult time.   

If you need urgent support

We have a dedicated helpline for residents who need urgent help as a result of COVID-19. Call: 020 8604 7787 – open Monday to Friday, 9am to 4pm.

If you are having trouble getting through, please complete our Coronavirus support form.

Depending on your needs, we will arrange a call after you've submitted the form to talk through your most urgent needs – such as food, medicine or other requirements.

NHS Responders

NHS Volunteer Responders can help with food, prescriptions, essential items and can also Check in and Chat (short-term telephone support).  

Telephone: 0808 196 3646.  

NHS prescription collection or delivery 

You can arrange this by: 

  • asking someone who can pick up your prescription from the local pharmacy
  • contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you. Find your local pharmacy
  • asking your hospital care team about collecting or delivering your hospital specialist medication

Children and young people with special educational needs and disability (SEND)

If you are self-isolating or diagnosed with coronavirus and you have concerns about care for your child or young person with SEND while you're unwell, contact the Children With Disabilities duty teams. The phone lines are answered between 9am and 5pm, Monday to Friday.

Our Local Offer website has a list of other organisations which may be able to support children and young people with SEND

Discretionary Housing Payments (DHP) 

Discretionary Housing Payments may be available to top up housing-related benefit for a limited time to cover housing costs such as rent. 

You may be able to claim a discretionary reduction in council tax. Check if you qualify for DHP.

Help with food and grocery deliveries

Find out how you can access food and essential supplies.

We have also put together some ideas and sources of help for getting food and essentials delivered. Download ideas for getting food and essentials (PDF, 67KB).

Food banks

Details of local food banks who may be able to help you with food (Excel, 48 KB). 

Food Stops

Food Stop shops offer local people the opportunity to reduce their food shopping bills. Eligible residents who sign up as Food Stop members can receive £15-£20 worth of groceries for £3.50 per week.

Food stop locations, contact info and opening times
Name and address Wards covered Contact details Opening hours
The Family Centre

Fieldway, New Addington, Croydon, CR0 9BS
New Addington North and South Tel: 01689 844277
Mob: 07498 058 733
familycentre.fieldway@virgin.net.

Tuesdays – 9.30am to 12.30pm
 
Wednesdays – 9.30am to 12.30pm

Thursdays – 1.30pm to 5pm (Food Stop drop home delivery service for those who are self-isolating or are symptomatic) 
 
Fridays – 9.30am to 12.30pm (Food Stop Plus – over 65’s only)

St Francis Church (Monks Hill)

146 Tedder Road, South Croydon, CR2 8AH
Selsdon and Forestdale and Selson and Addington Village Tel: 020 8657 7864
foodstop.stfrancis@gmail.com.
Fridays, 9.30am to 1.30pm
Parchmore Methodist Church and Community Centre (Thornton Heath)

53-55 Parchmore Road, Thornton Heath, Croydon, CR7 8LY
North of the borough Tel: 020 8653 7353
becky@parchmore.org.
Wednesdays,10am to midday
Old Lodge Lane Baptist Church (Purley)

Old Lodge Lane Baptist Church, Reedham Park Avenue, Purley, CR8 4BQ
South of the borough Tel: 020 8668 6260
foodstop@ollbc.org.uk.
Fridays, 9am to midday

Food vouchers

You may be eligible for food bank vouchers. For more information contact the Discretionary Support Team:

Milk formula deliveries

If you cannot visit shops, these companies sell formula milk for babies online. There may be a charge for delivery:

Helping the homeless 

The council’s Gateway service helps residents avoid homelessness and boost their financial independence, with support ranging from one-to-one debt advice and maximising their benefits to skills training.

If you are a resident needing support from Gateway staff, or you are a community organisation wanting to refer a member of the public for help, email gcc@croydon.gov.uk – please include a mobile number so an adviser can call you back. 

Help applying for a blue badge, taxi card or Freedom Pass 

We have a 12 week processing time for new blue badges applications – please avoid enquriig about these before the 12 week deadline.  

If you need a freedom pass or taxi card paper application, please email the Travel Service and we will post one to you.

For help with blue badges, taxi cards and freedom passes, contact Travel Service: 

  • email travel.service@croydon.gov.uk – email is the most effective method of contact at this time
  • call 020 8726 7100, Monday to Friday, 9am to 4pm
     

Energy advice 

Helping residents heat their homes and reduce their fuel bills.

Croydon Healthy Homes is Croydon Council’s free energy advice service aimed at Croydon residents on low incomes, and those more vulnerable to the effects of living in a cold home (especially families with young children, older residents and residents with pre-existing medical conditions).

Jobs and training

If you recently lost your job or you are looking to upskill or change career, find out about job and training opportunities across the borough.