Contact the council

This service has a number of issues that affect the way it runs

Contacting us by phone

We have been experiencing intermittent issues with our phones and are really sorry for the inconvenience this has caused.

 

We are investing in upgrading our whole telephony system.

Access Croydon

Access Croydon runs a pre-booked appointment only service. 

If you have an appointment please arrive on time, talk to staff through the intercom before entering, wear a face covering, use hand sanitiser provided and bring no one else unless necessary.

To limit infection risk, the public phones, computers, toilets (except the disabled toilet) and baby change, and the children’s play area remain closed.

To ensure our visitors and employees remain safe at all times, we encourage people to continue to access services online. You can also phone us on 020 8726 6000 or send us a message.

Environment

This service has a number of issues that affect the way it runs

Noise complaints 

The team cannot currently investigate noise complaints that require officers to go to residential homes.

Planning and regeneration

This service has a number of issues that affect the way it runs

We are currently not able to respond to general queries

We are currently dealing with an unprecedented volume of applications, coupled with reduced numbers of staff.

In order to ensure that planning decisions continue to be made in a timely manner, we are unfortunately currently unable to respond to general queries and in most circumstances are unable to provide updates, seek amendments to or negotiate details on applications.

Please bear with us during this time. We appreciate your understanding.

Planning applications 

Duty Officer Appointments

At the start of lockdown it was necessary for us to temporarily suspend all Duty Officer appointments. Whilst it is still not possible for us to hold face to face appointments, we are now in a position to offer Duty Officer appointments via video calling. 

If you would like to request a Duty Officer appointment please email your request to development.management@croydon.gov.uk with the following:

  • description and address of the proposals
  • sketch drawings
  • photos of the site
  • contact details

Once the request has been received we will be in touch to make arrangement to take the fee.

Publicity Arrangements for Planning Applications

At the start of lockdown, we extended the timeframe that people had to comment on a planning application from 3 to 4 weeks in response to delays with the postal system. This extended period was in place from 16 March until the start of August. 

However, these issues with the postal system have now been resolved and we are now giving publicity to planning applications with the 3 weeks period for the receipt of representations in line with the requirements of Legislation.

Building control enquires 

Our building control service is working normally. You can find information on how to contact them on our building control pages. 

 

Rubbish and recycling

This service has a number of issues that affect the way it runs

Check your bin collection schedule

Check your bin collection days and report any problems 

Rubbish and recycling collections

Rubbish and recycling collections are being severely impacted by the HGV driver shortage.

Driver shortage impacts waste and recycling collections

Collections of recycling and general waste continue to be impacted by a national shortage of HGV drivers. We are working with our collection contractor, Veolia, on a daily basis to review driver numbers and put as many crews out as possible. Despite this, some collections are taking place later than scheduled.

Update: Friday 1 July


We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.

Some areas were outstanding yesterday, these will be collected as soon as possible

  • Refuse in CR0, CR2 and SE25

Some rounds have not been dispatched today. We are sorry for the inconvenience caused. Collections scheduled for today in the following areas are most likely to be impacted. These will be collected as soon as possible.

  • Refuse in CR0 and CR7

If your entire street is not collected

If your street is not collected on schedule, please don’t report this as a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible.

If other properties on your street are collected

Please continue to report individual missed collections - where crews collect from other properties on their street but miss yours - in the same way as usual.

Adult health and social care

This service is running normally

Appointments with adult social care staff 

Our appointments are currently a mix of telephone and face to face – decisions are made on a case by case basis.

If you are concerned about a vulnerable adult, you can report it online or call 020 8726 6500. If the person is in immediate danger call 999. 

Active Lives (day and evening support)

We are providing a limited service in line with government guidance:

  • Virtual sessions - with a comprehensive menu of online activities for people to choose from.
  • ‘Bubble’ sessions in risk assessed hubs for a limited number of identified individuals - Cherry Hub, Whitehorse Hub and New Addington Hub (Addington Heights Day Centre).

Dementia care  

Both Langley Oaks Day Centre and Marsh Willow Day Centre resumed services on 19 August 2020. The number of people attending meets with Public Health and government guidelines.

We are keeping in contact and running welfare checks for those unable to attend at the moment.

If you have any concerns contact 020 8726 6500. 

Cherry Orchard Garden Centre

The current opening hours are 9.30am to 3pm Monday to Friday.​ Read more about The Cherry Hub

Extra care housing

Following government guidance, we are limiting the number of people visiting our extra care housing facilities, which provide care and support to adults 24 hours a day. We will continue to practice all COVID-19 safety precautions including the use of PPE and social distancing etc.

Please contact the manager of the scheme if you have concerns.

Births, deaths, marriages and civil partnerships

This service is running normally

Register a birth 

It is a legal requirement to register a birth within 42 days of your baby being born. 

You will need a birth certificate when applying for any benefits related to the birth of a newborn.

Parents wanting to register a birth can book online. We have appointments available this month.

If you need an appointment sooner, please call us on 020 8726 6300 and we will try to help. 

Marriage and civil partnerships

For the latest information on marriages and civil partnerships, go to our page planning your ceremony.

Marriage or civil partnership notices

Appointments are currently booked up 2 months in advance for marriages/civil partnerships. 

Register a death 

Read our guidance on how to arrange an appointment to register a death

Funerals, cemeteries and crematoriums 

Cemeteries and the crematorium are open from 9am to 7pm from April to September, and 9am to 5pm from October to March. 

Business, licenses and tenders

This service is running normally

Business support relief and grants

Find out about business rates and relief schemes, advice for self-employed, and other financial support during this time.

Make a business enquiry

If you are a Croydon based business and have an issue relating to coronavirus, you can let us know by completing the business enquiry form. After your form is submitted, a member of our Economic Development team will be in touch with you as soon as possible.

 

Children and families

This service is running normally

If a child is in immediate danger call 999 

If you are concerned about a child at risk

Single point of contact

Telephone: 020 8255 2888
Out of hours: 020 8726 6400 – Monday to Friday, 8am to 6pm

Turnaround

The Turnaround Centre is closed until further notice.

Special educational needs and disability (SEND) 

Contact the Children with Disabilities duty teams if you’re self-isolating or have coronavirus and are concerned about a child or young person. 

For children and young people aged 0 to 18 

Telephone: 020 8726 6100 (extension 61974)
Monday to Friday, 9am to 5pm
Email CWDduty@croydon.gov.uk 

For young people and adults aged 18 to 25 

Telephone: 020 8604 7577
Monday to Friday, 9am to 5pm
Email TransitionDutyInbox@croydon.gov.uk

Local Offer

The Local Offer provides information and advice about services that children, young
people and their families can expect from a range of local agencies.

Tel: 020 8726 6400
Monday to Friday, 9am to 4pm
Email: localoffer@croydon.gov.uk

Emotional wellbeing and mental health support during COVID-19

For more information and useful resources for children that need emotional wellbeing support, see our page on mental health support during lockdown.

Off the Record (OtR) – online service only

We have limited face-to-face interviews that are available via booked appointments only.

OtR’s online service is operating as usual, with extended online counselling on Mondays from 4pm to 6pm.

Telephone: 020 8251 0251
Email: info@talkofftherecord.org or croydon@talkofftherecord.org

If you are waiting for ongoing support, depending on how long Coronavirus continues to be a concern, OtR may be offering you telephone or video counselling instead of face-to-face counselling when an appointment becomes available for you.



If you are struggling please either call:

Croydon Drop In (CDI)

CDI is a charity that supports young people, aged 11 to 25 and families in Croydon. Some of their services include: advice, advocacy and family support, counselling and outreach.

The talk bus is back out in public spaces and in schools, face to face sessions at the drop in are available by appointment

Telephone: 020 8680 0404
Email enquiries@croydondropin.org.uk

Open Access Counselling

Virtual and telephone counselling appointments and service offered during this time.

Virtual Talkbus

Offers young people the chance to get information or to discuss topics of interest. Outreach workers provide health, support and welfare advice.

Talkbus helpline: 07592 037823

Croydon Community CAMHS

During COVID CAMHS is only available for new referrals for young people in crisis situations. Assessment and treatment can be provided by video-link or over the phone, but only following a referral. Crisis referrals currently only. All referrals are reviewed daily.

To make a referral, submit an online form via Croydon SPOC.

Telephone: 020 3228 0000
Email: croydoncamhsmail@slam.nhs.uk


CAMHS crisis line – for emergencies

Telephone: 0203 228 5980
Monday to Friday, 5pm to10pm
Weekends and bank holidays, 9am to 9pm

For advice out of hours contact SLAM Mental Health Crisis Line.
Telephone: 0800 7312864 or NHS 111

Community and safety

This service is running normally

Domestic abuse support 

The Family Justice Centre is open to walk-ins and appointments. Phone appointments on 0208 688 0100 are also operating as usual.

Visit our page on keeping the community safe.

 

Council Tax and benefits

This service is running normally

Support for rising energy prices

Find out about the government's Council Tax rebate scheme to help with rising energy costs.

Council Tax 

Set up a direct debit

Pay by telephone – Automated payment line 0345 300 0614

How much is my new council tax bill?

Why has my council tax support been reduced and my bill increased?

Job Centre at the council offices

If you're a benefits claimants you will not have to attend JobCentre appointments while the Coronavirus crisis is ongoing.

Credit Union at the council offices 

The face-to-face service in Access Croydon is closed until further notice. If you need to contact us, please use the following methods:

Visit the Croydon Plus Credit Union website for more information.

Health and wellbeing

This service is running normally

COVID-19 Outbreak Control Plan

Croydon’s Outbreak Control Plan details how we will work with our partners and the community to prevent and respond to local outbreaks of COVID-19. Find out more about the plan.

Live Well Croydon hubs 

All Live Well Croydon health hubs are closed until further notice.
 
Contact us on 0800 018 857 (freephone) or visit the JustBe Croydon website for health advice and support. 

Housing

This service is running normally

We have limited face-to-face interviews that are available via booked appointments only. Please do not come into Access Croydon.

Homeless and Housing Needs Service

We have limited face-to-face interviews that are available via booked appointments only. Please do not come into Access Croydon without an appointment. All other contact remains by telephone or email.

If your situation changes or you require urgent help or support then please call 020 8726 6000.

Croydon Healthy Homes

Visit the Croydon Healthy Homes webpage for more information.

Home visits and caretaking services

Visit the Your tenancy and rent section for more information.

Repairs to council homes

Visit the Your tenancy and rent section for more information.

Libraries, parks, leisure and culture

This service is running normally

Libraries

All our libraries are now open with revised opening times  See our libraries update page for more information.

Our digital library is always open with 24 hour access to ebooks, audiobooks, newspapers, magazines and comics and other online resources.
 

Leisure centres

Indoor leisure centres in Croydon are open. For more details and updates visit Better.org.

Museum of Croydon 

The museum is closed until further notice. See the Museum of Croydon page for more information on accessing the archive.

Parks, green spaces and recreational areas 

Croydon's parks and green spaces remain open to the public and accessible, including all outdoor gyms, tennis courts, multi use games areas and skate facilities.

Read more details on our parks, green spaces and recreational areas.

Parking, streets and transport

This service is running normally

For the latest information, go to our Parking, streets and transport pages.

Schools and education

This service is running normally

Schools, alternative provision, special schools and colleges are open.

Adult learning and training (CALAT) 

Check the CALAT website for updates.