London Borough of Croydon

On 1 September 2015 the housing neighbourhood warden service and the area enforcement service merged to become the new neighbourhood safety team.

The officers of this team are now known as neighbourhood safety officers (NSO's). They will work closely with the police safer neighbourhood teams, internal teams and departments and other partner agencies to support the implementation of the community safety strategy.

The new teams will be based in five areas as detailed below:

  • North East
  • North West
  • South East
  • South West
  • Central

Map showing team areas

The NSO's are empowered to enforce legislation in line with local and statutory legislation to deal with anti-social behaviour and environmental offences. They can:

  • Request name and address for a fixed penalty notice (FPN) and offences that cause injury, alarm and distress to another person or damage or loss of another's property
  • Request name and address of a person acting in an anti-social manner
  • Confiscate alcohol from any person under the age of 18 years
  • Confiscate alcohol from any person in a designated public place
  • Confiscate cigarettes and tobacco products from any person under the age of 16 years

NSO's investigate incidents of:

  • Anti-social behaviour
  • Environmental crime (which includes):
  • Graffiti,
  • Littering
  • Fly tipping

They also act as professional witnesses gathering evidence, interviewing witnesses and perpetrators and taking statements that can be used as evidence in the courts. In addition they undertake a raft of prevention, intervention and diversion activities e.g. referring a young person for acceptable behaviour agreements (ABA's).

Our neighbourhood safety service leaflet provides more information and advice about how to report a problem.

Contacts

Neighbourhood safety team

Telephone: 
020 8726 6200

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