London Borough of Croydon

The following are real life visits to Digital Zones, some personal details have not been included where requested, or where it would not comply with data protection laws.

Erasmus

Reason for visit: Wants help to get a job

Age: Unknown
Gender: Male
Ethnicity: Unknown
Employment Status: Unemployed
Basic Digital Skills Levels: Low
Device: None

Location: Digital Zone, Access Croydon
Date of visit: 22 April 2016

Erasmus is unemployed, learning ESOL (English as a Second Language) at CALAT and has been set up with a UK Online account. He came into the Digital Zone to find out how to log on to that account and work through it. He also wanted to learn how to access digital health resources and turn on the volume settings for the computer. He has difficulty understanding some of the text as English is not his first language.

Erasmus wanted to achieve the following online:

  • Find out about bus driver jobs
  • Find out about the progress on his application for a security guard licence
  • Find out about his council tax bill

During his visit to the Digital Zone he successfully:

  • Sent a live chat message to an adviser at Arriva bus company. He was delighted to find that the adviser replied back straight away with a phone number he needed to call.
  • Found the Security Industry Authority website, tracked the progress of his application on there and contacted them by email.
  • Found the council tax page on Croydon Council website and sent an email in regard to his bill.
  • Searched for bus driver jobs, found relevant recruitment agencies and also a job vacancy in the local area. He found out that a CV was required for him to make an application for the position.
  • Found CV templates on the BBC website along with help and tips applying for jobs.

At the end of his visit Erasmus was pleased with what he had achieved and the progress he had made. He took notes of all the website addresses so he could follow up what he had done online once leaving the Digital Zone.

Pi

Reason for visit: To use apps with her daughter

Age: Unknown
Gender: Female
Ethnicity: Unknown
Employment Status: Retired
Basic Digital Skills Levels: Moderate
Device: iPhone

Location: Digital Zone, Access Croydon
Date of visit: April 2016

Pi owns an iPhone and wanted to learn how to download a step-counter app so that she could monitor her steps in a competition with her daughter. 

During her visit she successfully:

  • Found and read online reviews of free apps to research which would be the best one for her.
  • Learnt how to access the iPhone App Store to find and explore the apps she had reviewed.
  • Downloaded a free app and also removed it when she later realised it wasn't what she wanted

At the end of her visit, Pi had downloaded another free app which she was happy with and arranged to come back to the Digital Zone to get help using her iPad.

Mr Kauser

Reason for visit: Wants help to use internet and email

Age: Unknown
Gender: Male
Ethnicity: Unknown
Employment Status: Retired
Basic Digital Skills Levels: Moderate
Device: Desktop

Location: Digital Zone, Access Croydon
Date of visit: April 2016

Mr Kauser was returning for the second time to the Digital Zone. On his first visit, he came in because the website that he wanted to use wasn't supported by his web browser. He successfully learnt how to open the website in a different web browser. For his second visit to the Digital Zone he wanted to learn how to scan and attach photographs to emails. By the end of session he had learnt how to search the internet to find the user manual for the scanner that he has at home. He also accomplished how to select and attach files to emails, and how to open them once he received them at home.

Mrs C

Reason for visit: Wants help to use a keyboard

Age: Unknown
Gender: Female
Ethnicity: Unknown
Employment Status: Unemployed
Basic Digital Skills Levels: Moderate
Device: Smartphone / Laptop

Location: Lloyds Bank (George Street) Digital Zone
Date of visit: 17 March 2016

Mrs C has visited the digital zone several times with help to learn basic digital skills. During this visit she wanted to learn more about keyboard functions and shortcuts. By the end of her session she had learnt to close webpage windows using the 'Ctrl' and 'Esc' keys and to adjust volume control using keys rather than a mouse. Mrs C was pleased with what she had learnt and said she preferred the keyboard functions as she found scrolling with the mouse to be more difficult and time consuming.

Mr A

Reason for visit: Wants help to look for jobs

Age: Unknown
Gender: Male
Ethnicity: Unknown
Employment Status: Unemployed
Basic Digital Skills Levels: Moderate
Device: Smartphone

Location: Lloyds Bank (George Street) Digital Zone
Date of visit: 12 May 2016

Mr A is from Portugal and has been in the UK for one month. He is currently unemployed and looking for a job. He is using his savings to pay his rent, travel and basic necessities but they are running out. Mr A came into the bank to set up an account, after speaking with the adviser he found out that he could also get help in the digital zone to search online for jobs.

During his visit he successfully:

  • Learnt how to use search engines on his smartphone
  • Found examples of CV templates online
  • Used search engines to look for jobs

At the end of his session Mr A was delighted with what he had achieved. After the visit, he intended to send his CV to job agencies using the advice and tips he had received.