London Borough of Croydon

Support and other information for those affected by the tram incident on 9 November 2016.

Council help and advice line

Family Centre

The Family Centre,
Stewards House,
New Addington,
CR0 9AZ.

Welfare advice line

Providing help and advice on financial and housing issues. Call 020 8760 5441, Monday to Friday from 9am to 5pm. 

The Sarah Hope Line

The Sarah Hope Line is Transport for London’s dedicated helpline for people affected by fatal or serious injuries on London’s transport network who may need practical, financial and emotional help. It can also make referrals for counselling and specialised support. Call 0343 222 5678 or email

TfL buddying service

TfL Travel Mentoring is offering a buddying service, to help those who feel they need to rebuild their confidence in using the tram service. The team of travel mentors can offer up to 10 accompanied journeys to anyone affected by the incident. For further information please contact or telephone the TfL Travel Mentoring team on 020 3054 4361 (office hours only). 

Rail Accident Investigation Branch report

The interim final report on the tram derailment from the Rail Accident Investigation Branch has been published at

Other support organisations

British Red Cross

The Red Cross supports the police, ambulance and fire services, local and health authorities and utility companies.

Victim Support

An independent charity which gives emotional and practical help to people who have been affected by crime.


Providing 24 hours a day emotional support for people who are struggling to cope.

Cruse Bereavement Care Croydon

For support, advice and information to children, young people and adults who have experienced a bereavement. 


The council’s Just Giving page closed at midnight 2 December 2016. The generous donations were then distributed by the London Community Foundation, who have now closed this fund. Should you wish to make a donation, please consider donating to a local charity of your choosing. 


Bernard Weatherill House

Address Line:

8 Mint Walk