London Borough of Croydon

Support and other information for those affected by the tram incident on 9 November 2016.

Community Assistance Centre

The council has set up a Community Assistance Centre at:

The Family Centre,
Stewards House,
New Addington,
CR0 9AZ.

The centre is open Monday to Friday 9am – 5pm.

A variety of agencies and organisations including the council, the Red Cross, Victim Support , Croydon & Sutton Samaritans and local church and community groups will be on hand at the centre to offer support, counselling and advice to anyone affected by this tragic event.
Neighbourhood Safety Officers from the council will be in the local area and around key tram stops to offer local people assistance and advice.

Council help and advice line

A dedicated hotline for those affected has been sent up by the council providing help and advice on financial and housing issues.

Call 020 8760 5441, Monday to Friday from 9am to 5pm. 

The Sarah Hope Line

The leader of Croydon Council and the Mayor of London have announced a specialist support available for those affected by the Croydon tram derailment. The Sarah Hope Line is Transport for London’s dedicated helpline for people affected by fatal or serious injuries on London’s transport network.

The Mayor of London has made it available for those directly affected by the incident who may need practical, financial and emotional help, it can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678 or email

TfL buddying service

TfL Travel Mentoring is offering a buddying service, to help those who feel they need to rebuild their confidence in using the tram service. The team of travel mentors can offer up to 10 accompanied journeys to anyone affected by the incident. For further information please contact or telephone the TfL Travel Mentoring team on 020 3054 4361 (office hours only). 

Rail Accident Investigation Branch report

The interim report on the tram derailment from the Rail Accident Investigation Branch has been published – you can read it at

The council’s statement in response is:

“We appreciate the efforts put into the early release of these interim findings by the RAIB and welcome the urgent safety advice. We are now keen for the full report to be published as soon as possible in order that TfL can swiftly adopt any recommendations made by the independent investigation.

“As the local authority, we will continue support the families of all those affected by the tragic events and their communities, in the weeks and months to come. We have set up support centre offering counselling, help and advice and there is our dedicated welfare helpline - 020 8760 5441, for all those who were directly involved.” 

British Transport Police

British Transport Police (BTP) have a number for concerned friends and relatives - 0800 40 50 40.

Other support organisations

British Red Cross

The Red Cross supports the police, ambulance and fire services, local and health authorities and utility companies.

Victim Support

An independent charity which gives emotional and practical help to people who have been affected by crime.


Providing 24 hours a day emotional support for people who are struggling to cope.

Cruse Bereavement Care Croydon

For support, advice and information to children, young people and adults who have experienced a bereavement. 

Book of condolence 

A book of condolence is available to sign at the Town Hall at the following times:

  • Monday to Friday  - 9am until 10pm


For corporate donations contact

The council’s Just Giving page closed at midnight 2 December. Donations were also made via another Just Giving page set up privately after the incident at All proceeds were paid into the central fund.


Bernard Weatherill House

Address Line:

8 Mint Walk



CALAT New Addington Centre

Address Line:

 61 Central Parade,

New Addington