All referrals are received into the Single Point of Contact (SPOC) team who will triage referrals and make decisions about the most appropriate service for the child and young person.
Needs are met by universal services
You do not need to make a referral if the child or young person's need is being met by universal services – for example, their GP or school.
Low level support
If the child or young person has additional needs that are not being met by universal services, or they are vulnerable to abuse or neglect you will need to tick 'Early Help' in the SPOC referral form. SPOC will then assess and triage the referral to Early Help Family Solutions, if appropriate.
Multiple and complex needs
You will need to submit the SPOC referral and tick either:
- Children Social Care (CSC) – if it's a concern over the child or young person's safety
- Emotional Wellbeing and Mental Health Service – for example, they're suffering from anxiety, depression or have emotional and behavioural difficulties
Immediate need or danger
If there is an immediate threat to life or the child's safety, you should call the Single Point of Contact (SPOC) team immediately or call 999.
Single Point of Contact (SPOC)
Phone: 0208 255 2888
Monday to Friday, 9am to 5pm
Within 3 hours of the call, you must submit an immediate SPOC referral to Children Social Care (CSC).
If you experience difficulties contacting the SPOC on the number above, please email your referral to email@example.com and mark the email as urgent.
Out of hours contact for urgent concerns
If you need an immediate response at night or on a weekend, you'll be put through to an operator who will take basic information and then pass this on to a social worker to contact you.
We are currently experiencing some telephony problems. If you cannot get through to the Emergency Duty Team via the number below, please email.
Emergency Duty Team
Telephone: 0208 726 6000
Monday to Friday, 5pm to 9am
Weekends and bank holidays, 24 hours
For children outside of the Croydon area
All notifications of looked after children placed in Croydon should be sent to: OLANotifications@croydon.gov.uk.
If you're not sure what level of intervention is needed
If you are unsure about whether or not to make a referral, or which service will best help the family and safeguard the child you can:
- consult your safeguarding lead
- call the SPOC consultation line
- refer to the Croydon's Safeguarding Children Board Threshold document
If you need professional advice on whether or not your should submit a referral, you can call our SPOC consultation line.
Before you contact, make sure:
- the case isn't already allocated to another social work and,
- the child lives in Croydon
SPOC consultation line
Telephone: 020 8726 6464
Monday to Friday, 9am to 5pm
Children social care service information
To see more information about each service, visit: