London Borough of Croydon

The Equality Act 2010 places a duty on the Council to promote race and disability equality. The act states that it is unlawful for services to discriminate racially against people using those services, and requires any organisation providing goods, and services, to the public, to make reasonable adjustments to those services so that disabled people have equal right of access. The act also states that councils have a specific duty to promote equality of opportunity and good relations between people of different groups.

One of the ways we ensure these duties are fulfilled is to use interpreters, and/or arrange translations, and we require that an interpreter, or translation, be provided in any situation we deem necessary. We also require that the interpreter, or translator, has access to all data that is relevant to facilitate successful delivery of our duties to all service users.

While the service user has the right to withhold consent for this data sharing, if the service user does not consent to an interpreter or translation being provided, it may not be possible for us to continue with the provision of certain services.