Assessing and charging for social care services
- Social services - needs assessment
- Your rights - Fair Access to Care Services
- Charging for social care services
- Social services - direct payments
- Fair access to care - translations
Fairer Charging
Our charging policy has been developed from Department of Health guidance on 'Fairer Charging'. If you receive any of the chargeable services, we will help you fill out a financial assessment form. This will help us work out how much you can afford to pay.
Non-residential services
Charges apply to the following non-residential services:
- Home Care
- Live-in Carers
- Day Care
- Croydon Careline/Telecare
- Supporting People
- Sheltered Housing
- Special Sheltered Housing (Personal/Intimate care and laundry)
- Adult Placement
- Community Support.
Other services may be added to this list.
Residential care
If you move into a care home there will be a charge for your accommodation and care. You may be asked to pay for all or part of your care, depending on the level of care you need and how much you can afford to pay. More information about paying for your stay in a care home can be found via the 'Paying for a care home' link at left.
Printed guides
You can download below three guides along with inserts for these guides providing up-to-date figures. To print a guide as a double-sided booklet, you may have to select 'flip on short edge' or 'print double sided' on your printer settings.
To request hard copies of any of these leaflets please call the Charging helpline (see below).
Contact Details
- Contact name
- Charging helpline
- Telephone
- 020 8760 5676
Downloads
Charging for services - a guide for people with learning disabilities
(814K)
- A simplified version of 'will I have to pay for the care I receive'.
There is also an 'insert' for this leaflet.
- Charging for services - a guide for people with learning disabilities - 2008-09 insert
(20K)
- This 'insert' is needed for the 'Charging for services - a guide for people with learning disabilities' leaflet.
- Choosing and paying for a care home
(391K)
- Information on the options available to you if you need residential care and you own your own property, including:
- choosing the right care home
- the financial assessment process
- interim funding
- deferred payments scheme
Up to date figures are provided yearly on the "Choosing and paying for a care home 'insert' 2007-08".
- Financial assessment form
(96K)
- This is only an example of a financial assessment form, the official form should be completed with help from a care manager.
Choosing and paying for a care home
(133K)
- Information on the options available to you if you need residential care and you own your own property, including:
- choosing the right care home
- the financial assessment process
- interim funding
- deferred payments scheme
Up to date figures are provided yearly on the "Choosing and paying for a care home 'insert' 2007-08".
- Choosing and paying for a care home 'insert' 2008-09
(43K)
- This insert offers summary information about the finance related options available to you when entering a permanent residential care home.
More detailed information can be found in the ‘Choosing and paying for a care home’ booklet.
- Will I have to pay for the care I receive
(119K)
- All you need to know about Croydon's Charging policy for non-residential services, including:
- what you do not have to pay for
- how the financial assessment process works
- how your charge is calculated
- how to request a review
- how to make an appeal
- why the council charges for services
- details of how and where to pay
- a list of useful contacts
- Will I have to pay for the care I receive 'insert' 2008-09
(74K)
- This insert is required as an update for the leaflet 'Will have to pay for the care I receive'.
