Health and social care

New freedom passes from 1 April 2010

Please check the eligibility age changes before applying.

The older persons freedom pass allows free travel in London for residents who have reached state pension age.  From 1 April 2010 the freedom pass will have a new look. Instead of a separate photo card the photo will now be on the freedom pass.

The freedom pass is paid for by Croydon Council, and administered by London Councils. For the latest updates and information on freedom passes, please visit www.londoncouncils.gov.uk/freedompass or contact 0845 275 7054 or 020 7934 9633, 9am to 5pm Mondays to Friday.

Applying for a freedom pass

Croydon residents who are eligible, can apply for an older persons freedom pass by completing an application form available at any post office, or by downloading one from www.freedompass.org providing a passport sized photograph and two forms of identification.

You can use your pass 24 hours a day on:

• all buses within greater London
• the Underground
• Docklands Light Rail
• Croydon Tramlink.

Free travel is also available on all National Rail trains within greater London after 9.30am.

No time restrictions apply on weekends and public holidays.

Please note: English national concessionary bus passes are now accepted on TfL bus services.

For more information:

Telephone freedom pass support line 0845 275 7054 or 020 7934 9633 (Mondays-Fridays 9am - 5pm) or contact Croydon Council Travel Services details below.

Lost, stolen or faulty passes

If you lose your pass, it is stolen or develops a fault, please telephone the freedom pass support line 0845 275 7054 or 020 7934 9633 (Mondays-Fridays 9am - 5pm).  A replacement pass will be sent to you usually within 5 working days.

If you find a pass which has been lost, please send it to FREEPOST FREEDOM PASS RETURNS.

If you change your name or address

Please telephone the freedom pass support line 0845 275 7054 or 020 7934 9633 (Mondays-Fridays 9am - 5pm).

Contact Details

Contact name

Travel services

Telephone

020 8726 7100

Email

travel.service@croydon.gov.uk

Address

Travel services team
Taberner House, 5th floor, north east quadrant
Park Lane,
Croydon, CR9 3JS