Health and social care

New Freedom Passes from 1 April 2010

The Freedom Pass allows free travel in London for the over 60’s and disabled people.  From the 1st April 2010 the Freedom Pass will have a new look. Instead of a separate photo card the photo will now be on the Freedom Pass. 

All current Freedom Pass holders will need to renew their pass before the 31st March 2010 to continue to receive free travel.

Freedom passes on the way

We understand from London Councils that, due to the high volume of requests for passes, they are taking longer to process than expected. We have been assured that passes are on the way to residents who have already submitted an application.

Residents who have yet to apply for a new pass, are encouraged to do so as soon as possible.

You can continue to use your current pass until 31 March 2010.

The Freedom Pass is paid for by Croydon Council, and administered by London Councils. For the latest updates and information on freedom passes, please visit www.londoncouncils.gov.uk/freedompass or contact 0845 275 7054 or 020 7934 9633, 9am to 5pm Mondays to Friday.

Renewing your Freedom Pass

To ease the renewal process, the Post Office have issued the following timetable and you are encouraged to renew your pass at your local Post Office on the date shown for your surname

Surnames that begin with	Dates to apply between (2010)
A - E	4 - 9 January and 11 - 16 January
F - J	18 - 23 January
K - O	25 - 30 January
P - Z	1 - 6 February
Anyone who missed their week	8 - 13 February

When you visit the Post Office to renew your Freedom Pass you must take with you:

• One passport sized photo. Please see document below titled 'what is an acceptable photo?'
• Two forms of identification one to prove your age eg. a driving licence or passport and one to prove your current address eg. a recent utility bill or council tax statement.
• A completed application form, available from your Post Office or download a form from the freedom pass link.

Your new card will take up to 10 working days to be provided and be posted to your home address, rather than being available immediately over the counter.

Applying for a Freedom Pass for the first time

Croydon residents who are eligible, can apply for a Freedom Pass by completing an application form available at any post office, or by downloading one from www.freedompass.org providing a passport sized photograph and two forms of identification (as stated above).

Please check the eligibility age changes before applying.

You can use your pass 24 hours a day on: 

• all buses within greater London
• the Underground
• Docklands Light Rail
• Croydon Tramlink.

Free travel is also available on all National Rail trains within greater London after 9.30am.

No time restrictions apply on weekends and public holidays.

Please note: English National Concessionary bus passes are now accepted on TfL bus services.

For more information:
Telephone Freedom Pass support line 0845 275 7054 or 020 7934 9633 (Mondays-Fridays 9am - 5pm)
or contact Croydon Council Travel Services details below.

Contact Details

Contact name

Travel Services

Telephone

020 8726 7100

Email

travel.service@croydon.gov.uk

Address

Travel Services Team
Integrated Service Centre
Taberner House, 5th floor, north east quadrant
Park Lane,
Croydon, CR9 3JS