Local advice surgeries

Local access - when, where and what?

Croydon Council is working with its Community Partners to give you better access to services and information.

Central Croydon

Taberner House One Stop Reception, Park Lane, Croydon, CR9 3JS
(Opening Hours: Monday to Friday, 8.30am - 4.45pm)

General enquires and advice service available. Information leaflets available on request

The Local Pension Service Information is now held in the Croydon Carers Centre, 12 Katharine Street.
(Opening hours: Mondays and Thursdays, 10am – 1pm)

Jobcentre Plus working with Croydon Council

People receiving health related benefits can now talk with Jobcentre Plus disability advisers at Croydon Council's One Stop Shop at Taberner House, Park Lane to help them take that vital first step towards employment.

The Jobcentre Plus Disability Team provides a drop-in surgery on the last Wednesday of every month between 9.30am and 3.30pm (no appointment necessary). People claiming health related benefits and who are interested in getting back to full, part-time or voluntary work can drop in and speak informally to one of the team's specialist advisers. They can provide information, help and guidance on job search, finding and keeping paid work, and associated benefits and working tax credits advice. You can telephone 020 8218 4856 between 8.30am and 4.30pm Monday to Friday.

Jobcentre Plus can help in several ways. People already looking for work can visit www.jobcentreplus.gov.uk to search online or telephone Jobseeker Direct on 0845 6060 234 (Textphone 0845 6055 255) between 9am and 6pm weekdays and 9am and 1pm Saturdays.

Streetscene

Streetscene hold a surgery at every Neighbourhood Partnership meeting which gives the local community the opportunity to discuss issues relating to refuse collection, street cleaning, graffiti, fly tipping, footway repairs.

Central Library, Croydon Clocktower, Katharine Street, Croydon, CR9 1ET

General enquiries and advice service available from Taberner One Stop Reception. Information leaflets available on request
Police Surgery: Tuesdays 22 February, 19 April 3.30pm - 6.00pm

Fieldway and New Addington Area

New Addington One Stop Reception, 90 Central Parade, New Addington, CR0 0JB
(Opening Hours: Monday to Friday 9am - 5pm)

General enquiries and advice service available. Information leaflets available on request
Housing Benefit and Council Tax Surgeries (appointment basis only): 1st and 3rd Thursday of each month 10am - 12pm

Thornton Heath Area

One Stop Reception, Strand House, Zion Road, Thornton Heath, CR7 8RG
(Opening Hours: Monday-Friday 9am - 5pm)

General enquires and advice service available. Information leaflets available on request
Housing Benefit and Council Tax Surgeries (appointment basis only): 2nd and 4th Thursday of each month 10am - 12pm

Mayday Healthcare NHS Trust

Comprehensive hospital services based at two locations Mayday University Hospital and Purley Memorial Hospital
Mayday University Hospital, London Road, Croydon, Surrey CR7 7YE
Tel: 020 8401 3000
Fax: 020 8401 3608
e-mail: comms@mayday.nhs.uk

Purley Cross Centre

12 Brighton Road
Purley, Surrey CR8 3AA

Please see below for

Details of monthly sessions
Consumer advice dates

Croydon Council is introducing new opportunities for customers to access services locally. These are in addition to the existing telephone enquiry service via our Contact Centre or talking to staff at our One Stop Receptions at Taberner House, Strand House and New Addington.

We are working with our libraries to enable residents to access council information from a reference binder containing frequently requested brochures and contact lists. Non urgent information and service requests can also be made using a form contained in the binder.

At the Housing Benefit and Council Tax surgeries the adviser will be able to:

Help new claimants for Housing Benefit or Council Tax Benefit or those seeking general information
Verify documents and collect information for the assessment team
Advise on action needed to resolve outstanding claim issues
Arrange home visits where someone is unable to come to the surgery

At the One Stop General Enquiry Surgeries the adviser will be able to:

Provide information about the blue badge scheme and general parking issues
Putting residents directly in touch with someone to discuss help needed from Social Services
Take in environmental reporting cards and send them for action
Assist with the reporting of abandoned vehicles
Put customers in direct phone contact with staff at our contact centre or other staff who will help on specific service areas
Provide details of the nearest advice point on Pension Credits, Welfare Benefits, Housing Benefit and Council Tax
Provide contact details for other local agencies