Adult social services business plan
Purpose of the business plan
The adult social services business plan brings together the aims and ambitions of the service areas of the former adult social services department (now adult services and housing) as well as outlining major achievements accomplished the previous year. It considers a range of corporate and external requirements and influences. The plan sets the scene for staff and other stakeholders for the year ahead, informing interested parties of the department's focus and priorities.
The plan incorporates our response to national and local health and social care priorities and contributes to the corporate priorities set out in the corporate plan.
This year an early draft of the plan was shared with representatives of the voluntary sector, who commented in a "critical friend" capacity. All comments made have been responded to and fed into the final version.
Other plans and strategies
The work and objectives of the department are included in a number of other plans that contribute to the delivery of health and social care services for adults in Croydon. Joint planning is overseen within the framework of the local strategic partnership and includes theme partnerships (Healthy Croydon, social inclusion, Safer Croydon, children and young people) and the partnership groups which report to them. These plans are:
- the sustainable community strategy - Croydon Council and partners
- the local delivery plan - Croydon Primary Care Trust and partners
- the performance improvement plan - sets performance targets to help achieve the council's long-term strategies
- supporting people strategy
- carers' strategy
- joint plans and strategies for specific user groups.
Health improvement planning is overseen by the Healthy Croydon partnership, one of the theme partnerships within the local strategic partnership.
Partnership groups, which include users, carers, voluntary sector organisations and statutory sector representatives, have a key role in shaping and delivering services and in improving health and well-being. These groups all report to the local strategic partnership through one of the theme partnerships and have a large part to play in formulating and implementing strategies.
You can download a copy of the latest business plan below. For copies of previous business plans or a hard copy of the most recent, please contact Kalpna Chauhan (details below).
Contact Details
- Contact name
- Kalpna Chauhan
- Job title
- Strategic planning and communications manager
- Telephone
- 020 8760 5495
- Fax
- 020 8407 1376
- kalpna.chauhan@croydon.gov.uk
- Address
- Strategy and performance
Strategic planning and communications unit
Room 11th floor north east
Taberner House
Croydon CR9 3JS
Downloads
ASSD business plan 08-09 - setting the scene
(2263K)
- Front cover, cabinet member’s foreword and director’s message followed by:
Ch 1 – Business planning, the context
Introduces the plan and where it sits within the context of the council’s priorities and performance.
Ch 2 – The national context
Highlights the policies and legislation influencing adult health and social care service delivery.
Ch 3 – Local priorities
Profiles the department's customers. Highlights the department’s overarching priorities.
- ASSD business plan 08-09 - behind the scenes
(2009K)
- Chapter 4 – Performance management and use of resources
- Outlines the work of the back office function which provides a coordinated steer to service delivery areas to maximise performance. Areas include finance, equality and diversity, carers, direct payments, commissioning, contract management as well as workforce management and development.
- ASSD business plan 08-09 - services
(3672K)
- Chapter 5 – Service delivery
- Describes the work of the service delivery areas, this includes an overview of the service area followed by their achievements and priorities. Service areas include older people, physical disability and sensory impairment, learning disability, mental health, social inclusion and substance misuse.
- ASSD business plan 08-09 - appendix 1a + 1b
(1109K)
- Appendix 1a - Action plan 2008/09 - 2010/11
Appendix 1b - Delivery improvement plan 2008/09 - 2010/11
- ASSD business plan 08-09 - appendix 2
(866K)
- Our key priorities for change 2007 - Progress as end of March 2008.
- ASSD business plan 08-09 - appendix 3 - 5
(640K)
- Appendix 3 - Adult social services department management structure chart
Appendix 4 - Financial resources related to services and performance indicators 2008/09 budget
Appendix 5 - Performance outturns 2007/08 and targets 2008/09
- ASSD business plan 08-09 - appendix 6 - 9
(955K)
- Appendix 6 - Healthy Croydon partnership and the local strategic partnership
Appendix 7 - Adult social services RELEASE (cost efficiency scheme) summary and using resources efficiently
Appendix 8 - National context
Appendix 9 - Improving customer service and satisfaction levels
- ASSD business plan 08-09 - appendix 10
(482K)
- Glossary of terms and definitions
