Council and democracy

Be a savvy shopper this Christmas

Throughout National Consumer Week, 17 to 21 November, trading standards officers will be out and about in Croydon offering handy hints and tips to take the worry out of Christmas shopping.

They will be holding a series of road shows to raise awareness of consumer rights and counterfeit goods as well as giving shoppers the chance to discuss any problems or concerns that they may have.

The road shows are taking place between 10am and 4pm at:

• Whitgift Centre, Croydon - Monday 17 November  
• Whitgift Centre, Croydon - Tuesday 18 November  
• Central Library, Katharine Street, Croydon - Wednesday 19 November  
• Tesco Superstore, 32 Brigstock Road, Thornton Heath - Thursday 20 November  
• Tesco Superstore, 32 Brigstock Road, Thornton Heath - Friday 21 November.

There will be display stands with a range of helpful leaflets and staff will remind shoppers about issues such as the problems of children purchasing age-restricted goods, doorstep sellers and conmen who target the elderly and vulnerable.

Councillor Steve O'Connell, cabinet member for safety and cohesion, said: "The council works hard all year round to raise public awareness when it comes to consumer protection but we want to reinforce that message during National Consumer Week. It pays for shoppers to be aware of the pitfalls and to know their rights when it comes to buying goods and services."

Top tips for shoppers:

• Don't buy goods from illegal street sellers offering cheap branded clothing and other goods.
• Don't buy goods from shops advertising permanent closing down sales or mock auctions. These businesses usually appear overnight in vacant shops in the run up to Christmas.
• Don't respond to mail shots or mobile phone texts claiming you have won a prize.
• Don't buy from doorstep sellers offering to mend your roof or tarmac your drive.

Consumers are also advised to ask themselves the following questions before parting with their cash:

• Do I know what the business is?
• Have I got an address I can visit or write to if things go wrong?
• Are the goods genuine and safe to use. Check labels and look at the type of business selling them. Does the product have the correct CE or safety mark?