Council and democracy

Did you telephone before calling here today?
Yes 37%
No 63%

Is this your first visit to this office concerning today’s enquiry?
Yes 61%
No 38%
No reply 1%

Was the Customer Service Adviser you spoke with welcoming and professional when handling your enquiry?       
Yes 96%
No 1%
Don’t know 2%
No reply 1%

Was the Adviser you spoke to wearing a name badge?
Yes  65%
No  1%
Don’t know 33%
No reply 1%

Was the time you waited acceptable given the nature of your enquiry? 
Yes 76%
No 11%
Don’t know 12%
No reply 1%

Did you feel confident in the professional knowledge of the person you spoke to?
Yes  96%
No 3%
Don’t know -
No reply 1%

Were we able to provide the information required or direct you to the correct point of contact?                                                                             
Yes  95%
No  -
Don’t know -
No reply 1%

Was your enquiry resolved at the Public Enquiry Counter?
Yes  93%
No   4%
Don’t know 2
No reply 1%

If not were you professionally introduced to the relevant officer?
Yes   75%
No   25%
No reply  -

Was the Public Enquiry Counter environment welcoming and user friendly?
Yes 75%
No 17%
Don’t know 7%
No reply 1%

What was the nature of your enquiry Council Tax, Housing Benefit, Both?
Housing Benefit 20%
Council Tax  40%
Both   40%
No reply  -

How would you rate the service you received from the Public Enquiry Counter?
Excellent 25%
Very good 36%
Good  24%
Satisfactory 13%
Poor     1%
No reply 1%

 

Contact Details

Contact name

Customer service development team

Telephone

020 8604 7124

Email

service.review@croydon.gov.uk

Address

5th Floor Taberner House,
Park Lane,
Croydon, CR9 3JS