London Borough of Croydon

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Joint community learning disability team

Who are we?

The Croydon Joint Community Learning Disability Team is a team of staff from a range of professional backgrounds who support people with a learning disability and their carers, who live in Croydon. The Team works with people over the age of 18.

The team is made up of staff from Croydon Social Services, Croydon Primary Care Trust and South London and Maudsley NHS Trust. We work together to help support people with a learning disability and we share information within the team to make sure that people's needs are met as fully as possible. The team includes:

  • Art Therapists
  • Care Managers
  • Chiropodist
  • Community Learning Disability Nurses
  • Dietician
  • Emergency Response Service
  • Independent Living Officers
  • Music Therapists
  • Physiotherapists
  • Psychologists
  • Psychiatrists
  • Reviewing Officers
  • Speech and Language Therapists

What types of support can we provide?

These are just some examples. We help with other problems too.

  • Help people with a learning disability to live independently by arranging for support in their own home and in the community
  • Support people with a learning disability who live with carers by arranging support at home or short breaks away
  • Arrange residential care for people with a learning disability who need it
  • Support people with a learning disability with specialist health needs
  • Support people with a learning disability who may have a mental health problem such as anxiety, depression or difficulties managing their behaviour
  • Help people with a learning and physical disability to keep as mobile as possible
  • Help people with a learning disability who have eating or weight problems

Can I use the service?

You can use the service if:

  • you have a clear and permanent learning disability and need support to manage your life
  • you have specialist health needs that your GP cannot help you with
  • you live in Croydon, or have always been supported by Croydon. If another local authority already provides you with support, they may continue to do so
  • you are over the age of 18
  • you are the carer of a person with a learning disability who lives in Croydon

How do I make a referral?

Contact us via Social Services for Adults or via the Joint Community Learning Disability Response Team at Rees House.

How can I get the services and support I need?

We will arrange an initial assessment to make sure that our service is the right one for you. We will also tell you about help that is available from voluntary and independent services. 

We will assess how urgent and serious your problem is and help you as soon as possible. If your problem is less urgent or serious you may need to wait for a service.

If we can help you, you will decide which member of staff is the best person to help you.

That person will see you to find out more about your care needs and carry out a fuller assessment. They will find out what services, therapies or support would be best for you and if there are services we could provide. These could include, for example, day time support, transport and residential care.

We will draw up a care plan and organise services for you. We are responsible for providing services which meet eligible needs. (See also Your Rights - Fair Access to Care Services.)

Will there be a charge?

There may be a financial charge for social services that we arrange. We will carry out a financial assessment to see if you will have to pay anything. (See also Charging policy.)

We will listen to your views and those of your carer, if you have one, throughout this process. If you need an interpreter or help with communication we will get help for you.

We will treat information confidentially within the team. If we need to share information with others, we will talk about this with you before we do so.

We keep records about the people we help. You can see your records if you want to. You can get further information about how to see your records from anyone in the team.

Compliments, suggestions and complaints

We welcome your ideas, comments and suggestions. Please let us know if you feel you have received a good service, or if you have ideas to make it better. Tell us if the service has not been helpful, or you have a problem with it, so we can try to improve it. If we cannot resolve difficulties within the team, there is a formal complaints procedure. (See also Complaints relating to social care.)

Contact Details

Contact name
Social services for adults
Telephone
020 8726 6500
Minicom
020 8760 5797
Email
Referral.team2@croydon.gov.uk
Address
Taberner House
Park Lane
Croydon CR9 3JS
Contact name
Joint Community Learning Disability Emergency Response Team
Telephone
020 8239 4446 or 4447
Fax
020 8239 4288
Address
Rees House
2 Morland Road
Croydon CR0 6NA

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