About us

Croydon L&D consultancy provides learning and development services to partner organisations in revenues and benefits.

We have a track record of delivering quality learning solutions and added value partnership projects at very competitive rates.

Based in Croydon's revenues and benefits service we provide a wide range of excellent legislative and system training, as well as management development and communication programmes.

What makes us different is that we take a holistic approach.

  • The only provider delivering such an extensive range of services.
  • Tailoring learning programmes and projects around your specific needs.
  • Commitment to achieving transformational performance improvement for you.
  • By far the best value L&D provider.

Our track record

IRRV award for excellence in education, training and development 2011
(Previous winners in 2005)

We have delivered major L&D projects for partners:

  • Sutton council (who won benefits team of the year for 2011)
  • Richmond council customer services
  • Southwark council revenues & benefits project 2010 to date.

At Croydon support and development for staff underpins our success.

In 2010-11

  • Outputs improved from 4.5 documents per hour to 4.8 documents per hour for revenues and from 2.94 to 3.02 per hour for benefits.
  • Quality improved from 70% to 82% for revenues and from 68% to 83% for benefits.
  • Best ever council tax collection with an in-year collection rate of 95.92% and arrears collection of £4.28 million.

"an excellent team of trainers"
Dawn Cooper, head of customer service, Richmond Council

"the costs compared extremely favourably against previous training suppliers"
Mark Halls, head of revenues and benefits, Sutton Council

Contact Details

Croydon L&D Consultancy
Telephone 020 8726 6000 ext 62850
Email LandD@croydon.gov.uk
Address Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA

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