Trading standards - weights and measures
Trading standards staff visit all types of retail businesses to check that any weighing or measuring equipment used to sell goods to the public as well as any equipment used by wholesalers, importers or manufacturers is working correctly.
Typically this includes testing scales used in shops, market stalls, supermarkets, butchers and grocers. Petrol and diesel pumps are also checked as well as the metre rules used to sell electric cable and wire. The spirit measures and glasses used in pubs and restaurants are also checked for accuracy.
We also investigate complaints relating to short weight or measure. These may relate to pre-packaged goods or those weighed and measured in front of the customer.
Information for businesses
A series of guidance notes have been produced by the Trading Standards Institute covering a wide range of metrology issues see the Associated link - weights and measures for businesses - for more information.
Making a complaint
To make a complaint about short weight or measure please contact Consumer Direct see the Associated link - Consumer Direct - for more information.
Consumer Direct offers a telephone service, Monday to Friday 8am to 6.30pm and Saturdays from 9am to 1pm. You can also register your complaint at Consumer Direct online.
Croydon Trading Standards offers a face-to-face advisory service. This service is available on an appointment-only basis. To book an appointment use the contact details below or visit our One Stop facility in Taberner House.
Location Map
Contact Details
- Contact name
- Trading Standards Appointments
- Telephone
- 020 8407 1310 X 61596
- Fax
- 020 8760 5786
- Minicom
- 020 8760 5797
- trading.standards@croydon.gov.uk
- Address
- One Stop, Taberner House
Park Lane, Croydon, CR9 3BT
- Contact name
- Consumer Direct
- Telephone
- 08454 04 05 06
- Minicom
- 08541 28 13 84
- Website
- www.consumerdirect.gov.uk
