Advice and benefits

Rogue trading

Doorstep criminals travelling the UK can target residents throughout the Croydon borough particularly older or more vulnerable householders. Many traders who call at the door are genuine but unfortunately some are not and these rogues can be extremely persuasive.

They may call "out of the blue" and tell householders that expensive repairs need to be carried out on their property and then charge extortionate sums for very poor quality work. 

Be very cautious and do not allow them inside your home. Ask anyone who claims to be from a utility company for identification. If in any doubt consult a trusted neighbour or relative.

If you have not asked the trader to call and repair work is quoted above £35, you are entitled to a written quotation and a seven-day cooling off period. You can tell the trader you do not buy goods from the door and want more time to think about it. Do not accept offers to take you to the bank or building society to withdraw cash for work undertaken or not yet done.

Scams

Scams include telephone calls, letters, emails and text messages. The golden rule is that if it looks too good to be true, it probably is.

Unfortunately, these promotions are a dishonest attempt to make you part with your money. Be very suspicious of unsolicited offers and things where you have to respond at once. Avoid making expensive 090 premium rate phone calls, often used by swindlers to carry out scams.

You can register with the Telephone Preference Service making it unlawful for a business to make an unsolicited telephone call, the registration number is 0845 070 0707, or use the associated link to register on-line.

To reduce chances of being swindled make sure you know who it is you are dealing with and be certain to protect your personal information, only share credit card details with a company you know and trust. Read all the small print and never pay for a “free” gift. Seek professional advice from an accountant or solicitor if necessary, particularly if large sums of money are involved.

Remember you can get advice about your rights and report any problems to Consumer Direct on 08454 04 05 06.

How to get help

Consumer Direct offers a telephone service, Monday to Friday 8am to 6.30pm and Saturdays from 9am to 1pm, use the number below. You can also use the associated link the register your complaint with Consumer Direct on-line.

Croydon Trading Standards also offers a face-to-face advisory service. This service is available on an appointment-only basis. To book an appointment use the contact details below or visit our One Stop facility in Taberner House.

Location Map

Taberner House

Contact Details

Contact name

Trading Standards Appointments

Telephone

020 8407 1310 X 61596

Fax

020 8760 5786

Minicom

020 8760 5797

Email

trading.standards@croydon.gov.uk

Address

One Stop, Taberner House
Park Lane, Croydon, CR9 3BT

Contact name

Consumer Direct

Telephone

08454 04 05 06

Minicom

08541 28 13 84

Website

www.consumerdirect.gov.uk