London Borough of Croydon

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The Croydon Council Customers Account is a new service offering citizens and businesses the facility to access up-to-date information online in a secure, convenient and accessible manner.

What is it?

Customers Account allows you to access information online about your tenants' housing benefit payments made directly to you. By registering for this service you will be able to access more information, for example:

  • details of your tenants' current housing benefit payments
  • details of your tenants' previous housing benefit payments.

How will it work?

Once you have registered for the Customers Account you will be able to view details for all of your subscribed claims on the internet at your convenience

Will I still receive a paper notification if the benefit entitlement changes?

If you register for the Customers Account you will still receive paper notifications via the post when your tenants' benefit payment changes.

How secure are the account details?

The Customers Account incorporates a number of measures to ensure that viewing your account details is secure and your personal data is protected. The measures include:

  • government-standard authentication when you register for the service
  • password-protected access to your account 
  • encrypted data transmission via a secure internet connection when you log on to your account, ensuring that your details are not accessible to any third party.

If you are already a registered user, you can access the service by clicking on the 'Customers Account' associated link.

If you would like to register for this free service, please click on  the 'Customers Account' associated link.

Contact Details

Contact name
Council Tax & Housing Benefit
Telephone
020 8726 7000
Fax
020 8667 8440
Email
Croyhben@croydon.gov.uk
Address
Municipal Offices, Fell Road, Croydon, CR9 1BQ

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