London Borough of Croydon

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What is the Citizens Account?

The Croydon Council "Citizens Account" is a new service offering citizens and businesses the facility to access up-to-date account information online in a secure, convenient and accessible manner. By registering for this service you can access your council tax and business rates accounts online or receive other information such as: 

  • your current balance
  • what discounts, exemptions, benefits and reliefs you may have been granted
  • the payments you have made.

How will it work?

Once you have registered for the Citizens Account you will be able to view details for all of your subscribed accounts on the internet at your convenience. If there are any changes to your account, for example, if you are sent a new bill or if you have had a new discount applied, we will let you know by email that a change has taken place.

Will I still receive a paper bill?

If you register for the Citizens Account you will be opting out of receiving your bill in paper format as the service will be fully electronic.

How secure are my account details?

The Citizens Account incorporates a number of measures to ensure that viewing your account details is secure and your personal data is protected. The measures include:

  • government standard authentication when you register for the service
  • password-protected access to your account 
  • encrypted data transmission via a secure internet connection when you log on to your account, to ensure that your details are not accessible to any third party.

If you are already a registered user, you can access the service by clicking on the Citizens Account 'associated' link at right.

If you would like to register for this free service click on Citizens Account 'associated link' on the right of this page.

Web survey

We are keen to learn your views about the council tax pages on our website. To complete our quick, online survey click on the 'associated' link at right.

Contact Details

Contact name
Council Tax & Housing Benefit
Telephone
020 8726 7000
Fax
020 8667 8440
Email
Croyhben@croydon.gov.uk
Address
Municipal Offices, Fell Road, Croydon, CR9 1BQ

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