I'm struggling to clear my council tax arrears and need some help?

We are aware that sometimes money may be tight. We want to work with you if you fall behind on your council tax payments, giving you the support and help you need to get on top of things.

Please contact us to discuss your options and see whether you are entitled to any help.

You can now see whether you are entitled to Housing Benefit and Council Tax Support by completing an online benefits calculation.

To complete an online calcualtion, please use the benefits calculator.

If you would prefer we can send a visiting officer who will complete an application with you face to face. Please call our contact centre, email our council tax department, or leave a message on our automated service to arrange an appointment using the contact details at the bottom of the page.

Alternatively, you can contact our welfare benefit team on 0800 731 5920 who can complete a calculation over the phone to see whether you are entitled to any council tax benefit.

Welfare benefit team, hotline opening hours:

Monday 2pm - 7pm
Wednesday 11am - 2pm
Friday 9am - 12.00 noon

Did you know?

You can now check your current balance, payments made and instalments due online 24 hours a day 7 days a week.

Register for an online account.

Contact Details

Benefits visiting service
Telephone 020 8667 8336
Fax 020 8667 8440
Email croyhbvis@croydon.gov.uk
Address Housing benefit section
London Borough of Croydon
Taberner House
Park Lane
The Council Tax Section
Telephone 020 8726 7000
Fax 020 8667 8440
Out of hours 08459 400 160
Email croyctax@croydon.gov.uk
Address Council Tax Section
London Borough of Croydon
Bernard Weatherill House
8 Mint Walk

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