Advice and benefits

Have you received a reminder or final notice?

If you have received a council tax reminder or final notice, it is because you are behind with your council tax payments.

What to do next

If you have paid the full amount shown on the notice within the five days prior to receiving your reminder or final notice, you may ignore the reminder/final notice. If you have not made a payment, the full amount shown as arrears is now due.

Are you entitled to a discount?

You may be entitled to a discount on your council tax. To find out if you qualify, call our Council Tax Information Service on 08459 400 160.

For further telephone information, please contact our 24-hour reminders and summons helpline on 08459 400 161.

Outstanding payments

Please note that the amount shown on your reminder or final notice will remain due throughout any appeal, application for benefits, or claim for a discount or exemption. We will make any necessary adjustments to your account and send you an amended bill showing your new balance and instalment plan once a decision about your case has been made. Any overpaid council tax will be refunded to you as soon as possible.

Taking further action

Do not ignore your reminder or final notice. If you do not make a payment we will take the next step in the recovery process - issuing a summons. This will incur a cost of £97.30, payable by you. 

If you cannot pay the full amount shown on the reminder or final notice please contact us on the number below. We may be able to help you further.

When you are sent a final notice your right to pay by instalments for the current year is lost. However, we may be prepared to reinstate your instalments if you agree to set up a direct debit so that we can deduct these instalments directly from your bank account as they become due.

You can set up a direct debit online by clicking on the 'Council tax direct debit instruction' link at right or by phoning us on the number below where your details can be taken.

If your direct debit is not honoured, we will proceed with recovery action. 

Web survey

We are keen to learn your views about the council tax pages on our website. To complete our quick, online survey click on the 'associated' link at right.

Contact Details

Contact name

The Council Tax Section

Telephone

020 8726 7000

Fax

020 8667 8440

Out of hours

08459 400 160

Email

croyctax@croydon.gov.uk

Address

Council Tax
Municipal Offices, Fell Road, Croydon CR9 1BQ