London Borough of Croydon

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Welfare benefit advice

What we do

Each year we assist hundreds of Croydon residents to claim extra benefits which can help towards regular costs such as fuel bills, healthier food, care, mobility and council tax. We can also give advice on 'one-off' payments to help with things like removal costs.

Welfare benefits hotline

We run a freephone telephone advice line. This is listed in the surgeries opening times below under 'hotline'.

It only takes a few minutes to check whether you may be entitled to any benefits or, if you are already claiming, that you are getting all the right benefits at the correct level.

If you are not, we may be able to help you complete the appropriate forms or provide details of other organisations that may be able to help you.

In addition we produce a quarterly Welfare benefits newsletter. Contact us to receive a copy or see link above.

There is also good advice and information on the DirectGov website under 'Money, tax and benefits' (see associated link).

Benefit surgeries

We offer benefit advice to anyone aged 60 or over and children with disabilities living anywhere in Croydon.

The drop-in surgeries listed below are available to anyone living in the these areas.

  • Thornton Heath
  • Selhurst
  • Broad Green
  • New Addington
  • Fieldway
  • Shrublands

There are also sessions at certain GP surgeries for registered patients.

Monday morning

Parchmore Youth & Community Centre: 10am - 1pm. Drop-in.

Edgecoombe Community Centre: 10am - 12 noon (fortnightly). Drop-in.

North District Housing Office: (North Croydon council tenants only) - 10am - 12 noon. By appointment only.

Monday afternoon and evening

Broom Road Practice - Dr Win/Dr Singh: 2 - 4pm (fortnightly). By appointment only.

Leaf House Family Centre: 2 - 4pm (fortnightly). By appointment only.

Hotline: 2 - 7pm

Tuesday morning

New Addington Community Centre: 9.30am - 12.30pm. Drop-in.

North District Housing Office (North Croydon council tenants only): 10am - 12 noon. By appointment only.

Whitehorse Practice: 10am - 12 noon. By appointment only.

Tuesday afternoon and evening

Brigstock Medical Practice: 2 - 4pm. By appointment only.

Wednesday morning

Timebridge Community Centre: 10am - 1pm. Drop-in.

Hotline: 11am - 2pm

Wednesday afternoon and evening

New Addington District: 2 - 4pm. By appointment only.

Eversley Medical Centre: 2 - 4pm. By appointment only.

Greenside Surgery - Dr Cambridge: 1 - 3pm (fortnightly). By appointment only.

Thursday morning

New Addington District: 10am - 12 noon. By appointment only.

Parchmore Youth & Community Centre: 10am - 12 noon. By appointment only.

Thornton Heath Health Centre: 10am - 12 noon. By appointment only.

Thursday afternoon and evening

South Norwood Hill Medical Centre: 1 - 3pm. By appointment only.

North District Housing Office (North Croydon Council Tenants only): 2- 4pm. By appointment only.

Sickle Cell & Thalassaemia Centre: 2 - 4pm (1st Thursday of each month). By appointment only.

Friday morning

Hotline 9am - 12 noon

No afternoon or evening service available.

Contact Details

Contact name
South Norwood Hill Medical Centre
Telephone
020 8771 0742
Address
103A South Norwood Hill
South Norwood
SE25 6BY
Website
www.croydon.nhs.uk/pracs/frame.html?pid=27
Contact name
Sickle Cell & Thalassaemia Centre
Telephone
020 8251 7247
Address
316/320 Whitehorse Road
Thornton Heath
CR0 2LE
Website
www.croydononline.org/community_information/list-
fse.asp?wtT=2102
Contact name
North District Housing Office
Telephone
020 8726 6100
Email
housing@croydon.gov.uk
Address
Strand House
Zion Road
Thornton Heath
CR7 8RG
Contact name
Leaf House Family Centre
Telephone
020 8777 1855
Fax
020 8777 2264
Address
Shrublands
25 Shrublands Avenue
Shirley
Croydon
CR0 8JD
Contact name
Welfare Benefits Hotline
Telephone
Freephone 0800 731 5920
Contact name
Job Centres
Department
Finance and IT
Telephone
020 8700 8300
Address
17-21 Dingwall Road
CROYDON
Surrey
CR9 2NT
Website
www.jobcentreplus.gov.uk
Contact name
Whitehorse Practice
Telephone
020 8684 1162
Address
87 Whitehorse Road
Croydon
CR0 2JJ
Website
www.croydon.nhs.uk/pracs/frame.html?pid=2
Contact name
Parchmore Youth & Community centre
Telephone
020 8653 8998
Address
55 Parchmore Road
Thornton Heath
Croydon
CR7 8LY
Website
www.croydononline.org/community_information/list-
fse.asp?wtT=2493
Contact name
Greenside Surgery
Job title
Dr Cambridge
Telephone
020 8240 0072
Address
88 Greenside Road
Croydon
CR0 3PN
Website
www.croydon.nhs.uk/pracs/frame.html?pid=34
Contact name
Eversley Medical Centre
Telephone
020 8684 1172
Address
501 London Road
Thornton Heath
CR7 6AR
Website
www.croydon.nhs.uk/pracs/frame.html?pid=17
Contact name
Addington District Housing Office
Department
Housing
Telephone
020 8726 6100
Email
HSG-NEWADDDISTRICT@croydon.gov.uk
Address
90 Central Parade, New Addington, CR0 0JB
Contact name
Timebridge Community Centre
Telephone
01689 841688
Address
Fieldway
New Addington
CR0 9AZ
Contact name
New Addington Community Centre
Telephone
01689 843219
Address
Central Parade
New Addington
CR0 8JB
Contact name
Broom Road Practice
Job title
Dr Win/Dr Singh
Telephone
020 8777 5511
Address
23 Broom Road
Shirley
CR0 8NG

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