London Borough of Croydon

Discretionary housing payment

A Discretionary Housing Payment comes from a fund which is limited by Central Government. We have to consider each case individually and on its own merit. A DHP is not automatically awarded because your Housing Benefit does not cover your rent. It is important that all relevant information and evidence is included with your application.

These payments will:

  • only be made if you are already in receipt of Housing or Council Tax Benefit
  • be paid together with the payments of Housing or Council Tax Benefit
  • be paid for a limited period of time
  • be paid from a specific fund which is limited by Central Government.

These payments will not be awarded to cover:

  • ineligible services
  • support charges
  • overpayments of Housing Benefit
  • second adult rebate claims

When applying, you will need to explain why the payment is needed. Some examples include:

  • financial problems
  • personal problems
  • a medical condition
  • the risk of being made homeless

These payments can be withdrawn at any time and you can appeal against our decision. If you appeal you will need to provide supporting information and evidence. Your appeal will be heard and you will be told of the decision. This decision is final and you cannot appeal.

Payments are only made for a limited period of time. After the period ends you can apply again. You will need to show that you have made every effort to resolve the shortfall in rent or council tax.

If you would like a form to be sent to you, please contact us using the details below or download the form from this page.

Contact Details

Contact name
Council Tax & Housing Benefit
Telephone
020 8726 7000
Fax
020 8667 8440
Email
Croyhben@croydon.gov.uk
Address
Municipal Offices, Fell Road, Croydon, CR9 1BQ

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