London Borough of Croydon

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Housing benefit appeals

If you disagree with the decision made on your claim for housing benefit and/or council tax benefit you have a right to:

  • ask us to explain the decision verbally or in writing
  • ask us to review the decision
  • appeal to an independent appeal tribunal

You must make any request in writing within one month of the date on which you are told about the decision.

How to appeal

There are two steps in the appeal process:

  1. Explanation: you may ask for a written or a verbal statement detailing our reasons for the decision.  You can also request a full breakdown of how your benefit was calculated.
  2. Review: you must tell us why you think the decision is wrong and provide any extra details you think may be relevant.  Your case will then be looked at by a separate team who will notify you of whether the original decision has been changed.  If we cannot change the original decision we will prepare a submission of your case and forward it to the Tribunal Service.  You will be advised of this in writing.

The Tribunal Service

The chairperson of the local appeals tribunal, who is legally qualified, will hear your case.  A copy of the papers for the appeals tribunal will be sent to you with a form, which you must send to the Tribunal Service within 14 days.

You may go to the tribunal ('oral hearing') or have your case heard without you ('paper hearing').  You can choose to be represented by a solicitor, advisor or anyone else, for example a friend or relative.

For more information visit the Tribunal Service website by clicking on the 'associated link' on the right of this page.

Contact Details

Contact name
Council Tax & Housing Benefit
Telephone
020 8726 7000
Fax
020 8667 8440
Email
Croyhben@croydon.gov.uk
Address
Municipal Offices, Fell Road, Croydon, CR9 1BQ

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